Referral Coordinator - Dakota Ridge

OnPoint Medical Group • Littleton, CO

6d • $20 - $25 • Onsite

About The Position

OnPoint Medical Group is seeking a Referral Coordinator to join OnPoint Family Medicine at Dakota Ridge. This on-site, in-person role handles referrals and contacts prospective patients to schedule appointments. The coordinator ensures appropriate authorizations are requested, received, and recorded in the electronic medical record (EMR), and enters progress notes and other pertinent information into the record according to established practices and procedures. Remote work is not available.

The position supports the clinic by coordinating referrals, communicating with referring physician offices, insurance carriers, and patients, and working with departments to facilitate referrals. It also includes insurance pre-certification and authorization coordination, referral processing, patient registration, benefits verification, appointment scheduling, program communication, and backup front-desk duties. This role has no supervisory responsibilities.

Requirements

• High school diploma or GED, or two years of related experience in a medical practice in insurance processing and follow-up.
• Minimum of two years of medical business office experience.
• Knowledge of medical office procedures.
• Knowledge of managed care organizations and insurance carriers’ requirements for pre-notification of medical services.
• Knowledge of medical terminology.
• Excellent verbal communication skills.
• Ability to maintain confidentiality of sensitive information.
• Knowledge of computers and job-related software.
• Strong leadership and problem-solving abilities.
• High-level interpersonal skills and knowledge of information systems.
• Ability to complete assigned individual tasks and contribute to clinic success.
• Ability to work well with people, display empathy appropriately, and actively listen and respond appropriately.

Responsibilities

• Obtain, coordinate, and schedule referrals.
• Routinely check physicians’ schedules for additional appointments requiring referrals.
• Represent the clinic in communications with referring physician offices, insurance carriers, and patients.
• Collaborate with all departments to facilitate referrals.
• Assist with coordinating insurance pre-certification and authorization activities.
• Facilitate prior authorizations and ensure prior approval requirements are met.
• Perform administrative duties, including referral processing, patient registration, verification of benefits, insurance authorizations, patient appointment scheduling, program communication to potential candidates, and communication with referral sources.
• Back up the front desk when needed.
• Enter progress notes and other pertinent information into the EMR.
• Accurately maintain medical records for patients and providers.

Benefits

• Health insurance plan options for the employee and dependents.
• Dental and vision coverage for the employee and qualified dependents.
• Company-paid life insurance.
• Voluntary short-term and long-term disability coverage.
• AFLAC plans.
• Flexible spending account options.
• Eligible for a 401(k) after six months of employment, with a 4% match that vests immediately.
• Paid time off earned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED