Referral Coordinator | FT | Weekdays | Primary Care South | Memphis

Methodist Le Bonheur Healthcare•Wesley Chapel, FL

3d•Onsite

About The Position

The Patient Referral Coordinator processes referrals from referring providers and new patients. Coordinates and assures the smooth flow of the referral and scheduling process to meet the needs of the patients. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

Requirements

High School Diploma or Equivalent
Healthcare or medical office environment 3-5 years
Ability to foster and maintain good working relationships with internal and external customers including but not limited to supervisors, managers, physicians, and other departments/areas.
Ability to work well in a multitasking environment paying close attention to details.
Ability to work effectively and productively without close supervision and to exercise independent judgment in decision making.
Excellent communication skills, written and oral, to all levels within the organization.
Proficient in Windows-based applications, particularly Excel and Word.
Ability to operate standard office equipment (i.e. fax machine, copy machine, etc.)

Responsibilities

Handles referrals from other providers and hospital patients needing follow up appointments, gathers necessary information, and schedules the appointment.
Obtains demographic and insurance information on patients.
Confirms patient insurance verification and eligibility on all new patients.
Registers all new patients into the system.
Prepares and organizes new patient charts.
Schedules new patients in computer system in accordance with physician and/or office guidelines.
Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
Obtains and enters all authorization and correspondence relating to referrals in patients charts and computer.
Serves as receptionist by providing general information to visitors and referring them to appropriate staff members, assisting in answering office telephone, routing incoming calls and taking/relaying messages to appropriate staff members.
Ensures timely and accurate completion and submission of appropriate hospital charges for billing.
Prepares and submits data and to third party vendors.
Performs other job functions as needed or requested.