Referral Care Coordinator
About The Position
Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs. We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive. Watch this short video for a brief introduction to Paradigm. We’re seeking a detail-oriented Referral Care Coordinator to support injured workers by coordinating specialty network referrals and serving as a key liaison between injured workers, clients, and providers. This is a fully remote position scheduled Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time. The Referral Care Coordinator facilitates timely, high-quality care for injured workers by coordinating Paradigm Specialty Network referrals. This role serves as a key liaison between injured workers, clients, and providers—managing appointment follow-up, obtaining medical documentation, and providing clear status updates to support service level expectations. The ideal candidate delivers excellent customer service, communicates confidently by phone and email, and demonstrates strong attention to detail, sound judgment, and follow-through.
Requirements
- Excellent customer service skills.
- Excellent oral and written communication skills and phone presence.
- Ability to work independently.
- Acute attention to detail.
- Proficient in all Microsoft Office and computer application systems.
Nice To Haves
- Experience working in a Medical Office setting a plus.
Responsibilities
- Provide exceptional customer service communicating via phone and email communications with clients, providers, and injured workers.
- Act as a liaison between our clients, providers, and injured workers.
- Follow a consistent process for the coordination of care ensuring client service level agreements are met.
- Work closely with the providers to obtain information related to the injured workers care, i.e., attendance, future appointments, medical notes from visits or operative report from surgery.
- Reschedule missed appointments.
- Provide client with timely information, reporting, and status updates.
- Work closely with interdepartmental operations staff to effectively manage referrals i.e., escalate delays in care or timely medical reporting.
Benefits
- PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
- Competitive salaries
- 401(k) matching contributions
- Employer-paid life and disability insurance
- Flexible spending and commuter accounts
- Employer-matched HSA contributions.
- Paid time off
- Personal holiday programs
- One paid day of volunteer time per calendar year.
- Learning Excellence at Paradigm (LEAP) program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
