Referral Coordinator — $0 Healthcare for You and Your Entire Family

Redirect Health•Phoenix, AZ

105d•Onsite

About The Position

The Care Logistics Referral Coordinator exists to connect members with timely, appropriate specialty care and ensure a smooth referral experience. In this role, you will serve Redirect Health members and internal care teams, be responsible for managing referrals, coordinating specialty services, and maintaining accurate documentation. You will directly impact member experience, access to care, and continuity of healthcare services. This is a hands-on role for someone who enjoys coordination, communication, and detail-oriented work, takes ownership and follows through, and wants their work to have a real-world impact on people’s health.

Requirements

Relevant experience in administrative support, healthcare coordination, or customer service
Clear and empathetic communication skills
Ability to take ownership and follow through
Enjoyment in simplifying complex processes
Ability to work well across teams and roles
Deep care for helping people
High school diploma or GED required

Nice To Haves

Experience with Microsoft Word, Excel, and EMR systems
Bilingual (Spanish/English)

Responsibilities

Manage inbound and outbound specialty referrals from start to completion
Schedule specialty services and maintain communication with provider offices
Collaborate with Care Logistics team members, specialty providers, and internal clinical teams
Improve referral turnaround times and overall member experience
Advocate for members by ensuring referrals are completed accurately and within service standards
Complete referral tasks within 72 business hours
Complete referral requests timely and accurately
Maintain clear and consistent documentation in the EMR system
Ensure positive member interactions and satisfaction
Demonstrate strong collaboration and reliability within the Care Logistics team