Referral Coordinator

Trusted Results Therapy Group • Charleston, SC

2d • $18 - $24 • Onsite

About The Position

Referral Coordinator (Therapy) responsible for referral intake & patient scheduling. This role involves receiving and entering referrals, triaging service types, contacting patients to confirm interest and insurance, matching patients to providers, scheduling appointments, managing follow-up queues, handling inbound callbacks, and discharging patients after failed contact attempts.

Requirements

• Associate's or bachelor's degree in health sciences, psychology, or related field.
• Clinical literacy — familiarity with mental health service types and terminology.
• 1+ year experience in medical or behavioral health administrative role.
• Strong phone communication and patient-facing skills.
• HIPAA knowledge and compliance awareness.

Nice To Haves

• Experience as a Behavioral Health Technician (BHT) or medical scheduler.
• Familiarity with MedSender, Square, or similar platforms.
• Experience in multi-department or multi-location practice.
• Bilingual a plus.

Responsibilities

• Receive and enter referrals from MedSender and other referral sources into Atlas customized platform.
• Triage and tag service type — therapy, med mgmt, psych testing.
• Contact patients same day — confirm service interest and insurance.
• Match patient to correct provider based on insurance, location, availability.
• Schedule appointments for therapy and medication management.
• Manage 3-attempt follow-up queue over 2 weeks for unreached patients.
• Field inbound callbacks from Therarep queue same business day.
• Discharge patients after 3 failed contact attempts and notify referring practitioner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree