Referral Coordinator

VANGUARD SKIN SPECIALISTS•Colorado Springs, CO

2d•$20 - $23•Hybrid

About The Position

Vanguard Skin Specialists, a highly-regarded dermatology and plastic surgery practice, is seeking a motivated Referral Coordinator to join their team. This role is crucial in ensuring an exceptional patient experience by managing inbound and outbound referrals. The ideal candidate will share the company's mission of making a positive impact on patients, the community, and the world, and will thrive in a fast-paced, team-oriented environment that prioritizes excellent patient care. The practice is known for its efficiency, attention to detail, and commitment to its values, offering a supportive work environment with opportunities for growth.

Requirements

High School diploma or equivalent is required
Excellent verbal and written skills required
Alignment with the values and mission of Vanguard Skin Specialists

Nice To Haves

bachelor’s degree or equivalent work experience is preferred
1-2 years of experience in a medical office, referral coordination or patient access role is preferred
Proven track record of working well on teams and delivering excellence

Responsibilities

Triage inbound referrals from community providers to determine priority and appropriate scheduling guidelines.
Accurately input referral details, including patient demographics, referral reason, referring provider information, and insurance information.
Coordinate outbound referrals to other specialties in a timely manner.
Communicate with the patient and receiving offices, assist with scheduling and follow up on referrals within a designated timeframe.
Manage the referring provider phone line to ensure that providers have access to our team for questions, provide referral updates and assist with scheduling requests.
Provide referring provider support which may include referral related mailings, provider office visits and special events.
Maintain knowledge of insurance requirements for referrals and authorizations across all accepted insurance plans.
Work directly with insurance providers to get approval for continued care or outside specialty care.
Administrative tasks including medical record requests, managing referral documentation for tracking and other forms for patients.