Referral Coordinator

CenterWell • West Bloomfield, MI

1d • Onsite

About The Position

The Referral Coordinator schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office. You will report to the Center Administrator. The Referral Coordinator gathers and communicates all relative information and preparation instructions to patient and referring providers. Your decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation. Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana’s Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc.

Requirements

• At least 1 year of hands-on healthcare experience working with Referrals in a clinical setting, preferably within the Medicare population
• MUST be Bilingual in English and Spanish
• Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook
• Proficient with medical terminology
• Experience with Electronic Medical Records
• Excellent professional communication abilities, at all levels within the organization and with patients, at all times
• Required to be screened for Tuberculosis (TB) as this role is considered patient facing and is part of the company's TB screening program

Nice To Haves

• Knowledge of ICD 10 and CPT coding
• Referral experience
• Medical Assistant or Professional State Certifications related to healthcare

Responsibilities

• Schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office
• Gathers and communicates all relative information and preparation instructions to patient and referring providers

Benefits

• Competitive benefits that support whole-person well-being
• Associate benefits designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work
• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term disability
• Long-term disability
• Life insurance
• Bonus incentive plan (based upon company and/or individual performance)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed