Referral Coordinator

The Donor Network Inc•Las Vegas, NV

2h•Onsite

About The Position

The Referral Coordinator supports the mission, goals, and values of Nevada Donor Network, Inc. (NDN) by serving as the first point of contact for potential tissue and ocular donors. This role is responsible for receiving and documenting donor referrals, conducting preliminary medical record reviews, and determining initial donor eligibility in alignment with regulatory standards and processor criteria. The Referral Coordinator ensures accurate case documentation, timely communication with hospitals and other stakeholders, and smooth case transition to the Approach Coordinator for family authorization and further allocation. A successful Referral Coordinator demonstrates attention to detail, effective communication, strong critical thinking skills, and the ability to multi-task in a fast-paced environment.

Requirements

Strong verbal and written communication skills for effective interactions with hospital staff, coroners, funeral homes, and other stakeholders.
Excellent attention to detail and accuracy in data entry, documentation, and record review.
Critical thinking and analytical skills to interpret medical information and apply eligibility criteria.
Effective time management and organizational skills to balance multiple referrals in a fast-paced environment.
Proficiency with databases, electronic documentation platforms, and Microsoft Office Suite (or equivalent tools).
Ability to gather, assess, and document sensitive information quickly and accurately.
Ability to remain calm, professional, and solutions-focused in high-volume or time-sensitive situations.
Ability to work independently while collaborating effectively with team members and external partners.
Ability to adapt quickly to evolving policies, systems, and regulatory requirements.
Ability to uphold confidentiality and professionalism in all communications and actions.
Successfully uses online databases to perform duties.
Demonstrates attention to detail for accurate real-time data entry.
Makes daily independent decisions regarding donor eligibility with additional resources available 24/7 if needed.
Analyzes, thinks through, and solves complex problems step-by-step.
Looks beyond the obvious solution to a problem and uses innovative and creative thinking to find the best resolution.
Communicates well with people both verbally and written, at different levels, while potentially working in a remote environment.
Successfully shares information with others while listening to and understanding their points of view.
Completes continuous training requirements to maintain proficiency and improve performance in a rapidly changing work environment.
Complies with Nevada Donor Network’s Quality Systems and Corporate Compliance programs.
Meet or exceed departmental performance metrics and actively contribute to data analysis and process improvement initiatives.
Exemplify NDN’s mission and core values by maintaining professionalism, compassion, and dedication in every interaction.
Adheres to established attendance policy through regular and prompt attendance.
Demonstrates strong, personal dedication to the mission of Nevada Donor Network.
Exemplifies the core values of Nevada Donor Network at all times.
Successful completion of a healthcare technical or professional program with current certification such as Emergency Medical Technician, Critical Care Tech, Emergency Room Tech, Intermediate or Licensed Practical Nurse, OR Hospital Corpsman, OR Associates Degree from an accredited college/university in a relevant Science major/program such as Biology, Chemistry, Social Work or Healthcare Administration.
One year of related work experience in organ, tissue or eye procurement may substitute for education.
MUST understand disease processes and medical terminology.
Proficient in Microsoft Office programs, including but not limited to Microsoft Word, Excel, PowerPoint, and Outlook, and social media platforms.
Minimal keyboarding/typing skills at 45 wpm.
Demonstrated effective interpersonal and communication skills.
English language proficiency.
Required understanding of disease processes and medical terminology.

Nice To Haves

Bachelor’s Degree preferred.
A second language preferred.
May require AATB certification as a Certified Tissue Banking Specialist within 3 years of employment. Must maintain AATB certification once achieved.

Responsibilities

Receive and document all donor referrals in a timely, accurate, and professional manner.
Serve as the initial point of contact for hospitals, coroners/medical examiners, and other referral sources.
Conduct preliminary reviews of medical records, electronic health records, and available clinical information to assess potential donor eligibility.
Apply established medical and processor screening criteria to identify potential suitability for tissue and ocular donation.
Accurately enter donor information and referral data into designated databases in real time.
Communicate effectively with hospital staff, coroners, funeral homes, and other key stakeholders to collect essential referral information.
Prepare case files and documentation for seamless transition to the Approach Coordinator.
Identify and escalate complex or uncertain cases to designated leadership or on-call staff for further review.
Maintain confidentiality, accuracy, and compliance with all NDN protocols, accreditation standards, and regulatory requirements.
Participate in required training, continuing education, and performance improvement initiatives to maintain proficiency.
Support departmental performance goals by meeting or exceeding established metrics for referral response and case preparation.
Exemplify NDN’s mission and core values by providing respectful, professional, and compassionate service to all stakeholders.
Other duties as assigned to support the success of the Donation Services team.