Referral Coordinator, Financial Clearance, Baptist Southbank
About The Position
Baptist Health is recognized as a top place to work in health care and is the most preferred healthcare provider in Northeast Florida for over 30 years. As Jacksonville's only locally governed, faith-based, not-for-profit health system, Baptist Health offers a full spectrum of care through 200+ locations and six hospitals, including specialized centers for cancer, heart, neurology, and children's care. This full-time, day shift position is located at the Southbank Plaza in Jacksonville, Florida. The Financial Clearance Department, with approximately 50 employees, focuses on processing over 70 accounts/requests daily in a low-volume call center environment. The role involves verifying patient eligibility with insurance companies and submitting/verifying authorization requests. The ideal candidate will possess a positive attitude, strong attention to detail, excellent communication skills, a background in healthcare and insurance, and an understanding of authorizations. The shift hours are Monday to Friday, 9:00 AM to 5:30 PM, with no weekend commitments. Baptist Health is committed to caring for the community across generations, focusing on innovative healthcare, improving health equity, and fostering a welcoming workplace where every team member's voice is valued.
Requirements
- High school diploma (or higher)
Nice To Haves
- Background in healthcare and insurance
- Understanding of authorizations
Responsibilities
- Work directly with patients, physician and physician teams, and insurance companies to obtain authorizations and/or referrals for physician, imaging services, rehabilitation, infusion therapy, radiation oncology, and surgery appointment types for both the physician and facility.
- Adhere to the department’s policies and procedures related to the verification of eligibility/benefits, prior authorization requirements, and other identified financial clearance related duties.
- Obtain authorizations and referrals in a timely manner and clearly document the status of such in the relevant systems.
- Responsible for timely escalation of financial clearance issues to the supervisor.
Benefits
- $1,000 Sign on Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
