Patient Access Representative II, PAS Financial Clearance, Baptist Southbank

Baptist Health System, Inc.

8d•Onsite

About The Position

Baptist Health is currently hiring for a Full-Time Days Patient Access Rep II to join our Patient Access Services Financial Clearance team at our Southbank Plaza location here in the Jacksonville, FL. The Financial Clearance Department has a team of about 50 employees with around 25 of them being Patient Access Rep II's. The PAS II will be verifying patient eligibility with insurance companies and submitting and/or verifying authorization requests. As a Patient Access Representative III on the Financial Clearance team, representative will support a fast-paced work environment focusing on processing 70+ accounts/requests a day by working directly with insurance companies in a low volume call center environment. The ideal candidate will bring a positive energy, have a high attention to detail, strong communication skills, have a background in healthcare and insurance and have an understanding of authorizations. Baptist Health’s care for the community spans generations. Together, we’re the largest group of people in Northeast Florida focused on innovative health care for patients, improving the health equity of our neighbors, and creating a welcoming workplace for team members where everyone’s voice is heard.

Requirements

Verifying patient eligibility with insurance companies
Submitting and/or verifying authorization requests
Processing 70+ accounts/requests a day
Working directly with insurance companies
Positive energy
High attention to detail
Strong communication skills
Background in healthcare and insurance
Understanding of authorizations
High school diploma (or higher) Required

Responsibilities

Registering patients accurately and efficiently.
Utilizing of multiple systems and interfaces.
Cross-Training in order to work in multiple patient access areas.
Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters.
Contributing to PAS Goals as defined annually
Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO.
Maintaining a professional relationship with all clinical and non-clinical team members.
Being able to articulate compliance documentation and ensure completion of required patient consent forms.
Maintaining patient privacy in accordance with HIPAA guidelines.
On Call Team during week-long rotations.
Flexibility to work on a rotating schedule.
Selecting a region containing 4 Baptist Facilities and traveling to assignments within.
Coaching team members and providing quality feedback to increase compliance and accuracy.