Referral Coordinator

One Community Health•Sacramento, CA

29d•Onsite

About The Position

The Referrals Coordinator is responsible for managing and facilitating patient referrals, ensuring seamless communication between healthcare providers, patients, and internal teams. The Referrals Coordinator serves as a key point of contact to ensure timely, efficient, and patient-centered referral processes while supporting overall departmental goals and compliance standards.

Requirements

High School Diploma or equivalent
1-2 years of Referrals Management/care coordination experience

Nice To Haves

Medical assistant experience is preferred
Ability to collaborate effectively across a broad spectrum of backgrounds and perspectives.
Candidates who demonstrate inclusive thinking and interpersonal awareness help strengthen our commitment to equitable and compassionate care for all.
Demonstrated person-centered approach and familiarity with trauma informed systems and restorative practices

Responsibilities

Process Referrals: Coordinate the authorization and referral process for each assigned referral. Process referrals for requested services, ensuring timely and thorough completion. Monitor referral request for completeness and take appropriate steps to review, request and obtain additional information when requested services are incomplete or inconsistent with scope of service.
Documentation: Provide accurate data entry of referral or authorization information into the electronic medical record. Send complete information to patient’ insurance (when applicable) and referring specialist in order to coordinate referral. Consistently utilize the department’s documentation protocols.
Customer Service: Demonstrate a caring and interested manner. Listen carefully to patient’s questions and concerns. Handle telephone calls in a friendly, courteous and sensitive manner. Return calls and follows up in timely manner. Interacts collaboratively with clinical staff, other ancillary departments, and outside entities (specialist office, insurances, etc.). Resolves differences in a spirit of cooperation and creates solutions, which benefits all parties, especially clinic patients.
Referral Tracking and Follow up: Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety. Ensure the referral is completed according to the department guidelines and within the appropriate timeframe. Make outreach efforts to insurances, patients, specialist office and care team as set forth by department guideline and clinical priorities.