Referral Coordinator - Full Time - Germantown, TN

West Cancer Center•Germantown, TN

About The Position

At West Cancer Center, the Referral Coordinator supports compassionate, patient-centered cancer care and groundbreaking research by managing scheduling for specialist consultations, radiology services, and other outside orders. The role ensures timely and efficient care coordination and requires strong communication, attention to detail, and collaboration with physicians, care teams, and administrative departments to meet treatment timelines.

Requirements

High school diploma or GED.
At least six months of related experience, or an equivalent combination of education and experience.
Excellent organizational and follow-up skills.
Strong verbal and written communication abilities.
Effective problem-solving and prioritization skills in a fast-paced environment.
Ability to analyze situations and respond promptly.
Proficiency in Microsoft Office applications and email.
Ability to collaborate across departments and with clinical teams.

Responsibilities

Use electronic worklists within the EMR to track and process incoming referrals.
Schedule outside orders before the attending provider’s next follow-up visit.
Monitor due dates and adhere to treatment guidelines.
Communicate with care teams, physicians, and scheduling staff to coordinate services.
Promptly report scheduling barriers to leadership.
Confirm the accuracy of referring physician and patient information.
Document status updates and patient communications in the EMR.
Follow up with patients to confirm appointments and provide scheduling support.
Enter scheduled appointment details in the EMR.
Respond to incoming calls and emails related to referrals and outside orders.
Mail appointment reminders and rescheduling letters as needed.
Help ensure continuity of care and follow-through on appointments.
Notify leadership of issues or workflow challenges in a timely manner.
Support patient requests for appointment changes or updates.
Collaborate with Physician Pods to clarify or obtain additional referral information.
Cross-train with other Referral Coordinators to support departmental efficiency.
Perform other duties as assigned.