Referral Coordinator - Neurology

Advocate Health • Winston-Salem, NC

3d • $21 - $31

About The Position

The Referral Coordinator develops and maintains a referral relations program by promoting clinic physician and other services to external medical professionals. The role monitors staff communication with referral sources and facilitates communication between clinic physicians and those sources. It also coordinates physician and consumer relations and customer service activities, responding to inquiries and requests while providing accurate, timely information about clinical services and referral protocols.

Requirements

• High school diploma or GED in General Studies.
• Basic computer skills.
• Excellent oral and written communication skills.
• Ability to perform multiple tasks and work independently.
• Ability to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers, and supervisors.
• Ability to understand and comply with policies and procedures.

Nice To Haves

• CMA, RMA, or NCCT credential preferred.
• Two or more years of customer service experience in a healthcare setting preferred.

Responsibilities

• Develop and maintain referral relations by promoting clinic physician services and other services to external medical professionals.
• Monitor staff communication with referral sources.
• Facilitate communication between clinic physicians and referral sources.
• Coordinate and facilitate physician/consumer relations and customer service activities.
• Communicate professionally and positively with customers, building credibility and rapport.
• Communicate new information about clinical services and referral protocols for Regional Physicians.
• Receive, research, and complete inquiries and requests in a timely manner, taking ownership of each transaction.
• Maintain accurate data collection and entry, and follow through on and document interactions.
• Use a systematic approach to problem solving, make decisions based on analysis of the situation and alternatives, and provide documentation as needed.
• Use professional telephone techniques and maintain knowledge of Regional Physicians, including partners and affiliates.
• Participate in orientation, training, and seminars, and remain current on policy and protocol changes.
• Maintain professional working relationships, follow department rules, practice teamwork, and adhere to Standards of Behavior.
• Perform other duties as assigned by management.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, with potential premium pay, incentive pay for select positions, and annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED