Referral Coordinator - Neurology

Advocate Health and Hospitals Corporation • Wake Forest, NC

2d

About The Position

The Referral Coordinator develops and maintains a referral relations program by promoting clinic physicians’ services and other services to external medical professionals. The role monitors staff communication with referral sources and facilitates communication between clinic physicians and those sources. It coordinates physician and consumer relations and customer service activities, responds to inquiries and requests, and provides information about clinical services and referral protocols. The position requires accurate data collection and entry, appropriate documentation and follow-through, professional telephone communication, and ongoing familiarity with policies and protocols.

Requirements

• High school diploma or GED in General Studies.
• Basic computer skills.
• Excellent oral and written communication skills.
• Ability to perform multiple tasks and work independently.
• Ability to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers, and supervisors.
• Ability to understand and comply with policies and procedures.

Nice To Haves

• CMA, RMA, or NCCT credential preferred.
• Two or more years of customer service experience in a healthcare setting preferred.

Responsibilities

• Develop and maintain referral relationships by promoting clinic physician and other services to external medical professionals.
• Monitor staff communication with referral sources and facilitate communication between clinic physicians and referral sources.
• Coordinate physician and consumer relations and customer service activities.
• Communicate and respond professionally to customer needs, building credibility and rapport.
• Communicate new information about clinical services and referral protocols to Regional Physicians.
• Receive, research, and complete inquiries and requests in a timely manner, taking ownership of each transaction.
• Maintain accurate data collection and entry, follow through appropriately, and document interactions.
• Use a systematic approach to problem solving and make decisions based on analysis of the situation and alternatives.
• Provide documentation as needed.
• Use professional telephone techniques and maintain knowledge of Regional Physicians, partners, and affiliates.
• Participate in orientation, training, and seminars; remain current on changes to policies and protocols.
• Maintain professional working relationships, follow department rules, and practice teamwork in accordance with Standards of Behavior.
• Perform other duties as assigned by management.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Potential premium pay, incentive pay for select positions, and annual increases based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED