Referral Coordinator| Memorial Medical Group | Full-Time

Memorial Health•Marysville, OH

17d•Onsite

About The Position

Memorial Medical Group is seeking a Referral Coordinator with strong customer service skills to join the fast-paced team at Scottslawn Primary Care. This is a Monday-Friday position scheduled between 8 a.m. and 5 p.m. The office is closed, with pay, for six major holidays. The Referral Coordinator completes requested forms and processes medical-record requests and releases in accordance with Federal, State, and HIPAA guidelines. The role maintains accurate records and enters medical reports according to office guidelines. It also schedules consultation and diagnostic appointments, verifies insurance benefits and obtains authorization when necessary, and communicates appointment details and preparation instructions to patients. The coordinator answers calls and questions about appointments and testing, and follows Memorial Medical Group's Ethics and Compliance program, reporting compliance variances through the appropriate chain of command. The organization describes a supportive, collaborative work environment and an opportunity to make a meaningful impact on patients and families in the community. Memorial Health states its commitment to an inclusive and welcoming environment for staff and guests.

Requirements

High school diploma or equivalent.
One year of experience in customer service or reception; preferably in a health care environment.
Strong customer service skills.

Nice To Haves

Customer service or reception experience in a health care environment.

Responsibilities

Complete requested forms for Medicare, the Department of Health, Social Services, insurance companies, and specialty offices.
Process medical-record requests and releases, ensuring accurate information and compliance with Federal, State, and HIPAA guidelines.
Update the computer system and maintain accurate records when patient information is released or changed.
Enter medical reports, including PKUs, lab results, correspondence, and on-call dictation, in the proper order according to office guidelines.
Schedule consultation and diagnostic appointments as requested by providers or assistants, and document necessary information.
Verify insurance benefits and obtain appointment authorization when necessary.
Answer telephone calls promptly and professionally.
Answer questions about patient appointments and testing.
Contact patients with appointment date, time, location, and preparation information when appropriate.
Follow the Memorial Medical Group Ethics and Compliance program and detect, observe, and report compliance variances to the immediate supervisor or through the chain of command.