Referral Coordinator

Baptist Healthcare System • Louisville, KY

1d

About The Position

BHMG Dixie Hwy Full Time Referral Coordinator The Referral Coordinator works with the patient and outside services to schedule specialty services under the order of the physician. The referral service provides appointment, patient contact by telephone and mail to verify date, time, location and any special instructions. The checkout service includes scheduling any appointments for follow up care, including laboratory tests, follow up visits for laboratory results, next visit appointment and provide verbal and written appointment date and time and any special instructions. Principal Duties and Responsibilities: The following is a summary of the major functions of this position. He or she may perform other duties, both major and minor, which may not be mentioned below, as well as specific functions may change from time to time. Respect/promote patient rights, maintain confidentiality, and exhibit friendly/helpful behaviors. Interact with patients and outside specialty services to set appointment dates and times and provide confirmation and special instructions to the patient; complete forms; referrals; pre-certification documentation. · Duties include scheduling, answering phone, filing, copying, completing obtaining demographic information, updating charts, assuring fee tickets reflect services perform. Position requires highly organized and experienced person who can maintain a cheerful and professional manner in high stress situations. Respond to emergencies in appropriate manner and according to policy Follow all OSHA and departmental policies; perform quality control, record data as necessary. All departmental/staff/operational problems reported to the appropriate supervisor in a timely manner. Professionalism/Excellence Orientation: Professionalism and Excellence Orientation refer to the way in which our employees work to meet our customers’ needs and further the mission of the hospital. Ownership/Stewardship: The work we do is a reflection of ourselves. Ownership and Stewardship mean taking PRIDE in what we do and demonstrating a sense of responsibility for the outcomes of our work and job. Teamwork/Commitment to Co-Workers: We rely on each other to give the best possible service and care to our patients, visitors, coworkers and physicians. Respect and collaboration are essential Baptist Healthcare System values. If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.

Requirements

• High School Diploma or Equivalent strongly preferred
• Clerical and computer experience
• Highly organized
• Experienced person who can maintain a cheerful and professional manner in high stress situations

Responsibilities

• Interact with patients and outside specialty services to set appointment dates and times and provide confirmation and special instructions to the patient
• Complete forms; referrals; pre-certification documentation
• Scheduling
• Answering phone
• Filing
• Copying
• Completing obtaining demographic information
• Updating charts
• Assuring fee tickets reflect services perform
• Respond to emergencies in appropriate manner and according to policy
• Follow all OSHA and departmental policies
• Perform quality control, record data as necessary
• Report all departmental/staff/operational problems to the appropriate supervisor in a timely manner

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees