Referral Coordinator

The Orthopaedic Institute • Alachua, FL

19d • Hybrid

About The Position

As a Referral Coordinator, you play a key role in helping patients gain access to specialty care by processing referrals, coordinating authorizations, and ensuring all required documentation is completed accurately and in a timely manner. You will work closely with providers, clinical staff, and outside offices to facilitate smooth transitions of care while providing excellent customer service to patients.

Requirements

• High School graduate or equivalent
• Prior healthcare, referrals, authorizations, or medical office experience preferred but not required.
• Previous customer service experience helpful.
• Strong understanding or willingness to learn medical insurance processes, including authorization and referral requirements.
• Ability to read and interpret medical documentation and insurance guidelines.
• Excellent communication skills, both verbal and written.
• Strong organizational skills with the ability to manage high volumes of information.
• Basic computer skills with the ability to learn referral and practice management software.
• Ability to multitask and maintain accuracy in a fast-paced environment.

Responsibilities

• Receive, review, and process incoming referrals from physicians, hospitals, and other healthcare providers.
• Verify patient insurance benefits and obtain prior authorizations as required for specialist visits, imaging, or procedures.
• Ensure all referral documentation is complete and routed to the appropriate provider or department.
• Communicate with patients regarding referral status, required information, and scheduling next steps.
• Coordinate with clinical teams to ensure referrals and authorizations are completed before the patient’s appointment.
• Follow up with insurance companies, outside offices, and patients to resolve delays or missing information.
• Maintain accurate logs, tracking systems, and documentation per TOI policies and payer requirements.
• Provide excellent customer service by actively listening, showing empathy, and offering solutions.
• Assist with office and clerical tasks as needed and support other staff within the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED