Referral Coordinator - Eagle Wellness & Weight Management

Eagle Physicians • Greensboro, NC

13d • Onsite

About The Position

Eagle Physicians & Associates is seeking a compassionate, patient-focused, professional, and self-motivated Referral Coordinator for Eagle Wellness & Weight Management. The role supports a positive patient experience by coordinating referrals and helping ensure continuity of care. The coordinator works with providers, patients, specialty offices, insurance carriers, clinical staff, and other healthcare partners to process referrals, obtain required authorizations, share medical documentation, and track referral completion. The position is on-site and scheduled Monday through Thursday from 6:45 a.m. to 5:15 p.m., with no weekends. The Practice Administrator determines the day off based on office needs. An influenza vaccine is required as a condition of employment.

Requirements

• Minimum of two years of medical office experience.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Influenza vaccination is required as a condition of employment.

Nice To Haves

• Proficiency with electronic medical records (EMR) systems and standard office software.

Responsibilities

• Coordinate and process patient referrals as directed by providers to ensure timely continuity of care.
• Work with providers to ensure referrals meet patients’ clinical needs and insurance requirements.
• Complete referral documentation accurately and obtain necessary authorizations and approvals.
• Coordinate with specialty offices and healthcare organizations to schedule referrals and facilitate patient care.
• Forward pertinent medical records, test results, and supporting documentation to receiving specialists or facilities.
• Monitor referral status and follow up as needed to support completion and timely communication between providers and patients.
• Maintain accurate documentation of referral activities in the electronic medical record (EMR) system.
• Communicate with patients about referral processes, appointment scheduling, and required documentation.
• Collaborate with providers, clinical staff, insurance carriers, and external healthcare partners to resolve referral-related issues.
• Comply with HIPAA regulations and safeguard protected health information and confidential business information.
• Demonstrate professionalism, respect, courtesy, and compassion in interactions with patients, coworkers, providers, and external partners.
• Maintain a positive, team-oriented approach and willingness to assist wherever needed.
• Uphold Eagle’s vision, mission, and core values of integrity, compassion, trust, professionalism, and respect.

Benefits

• Structured retention bonus program for eligible support staff hired at 0.50 FTE or greater on or after April 1, 2024: $750 at 6 months, $750 at 12 months, $1,000 at 18 months, and $1,000 at 24 months.
• Up to two weeks of paid maternity/paternity leave after one year of employment and 1,250 hours worked; leave is prorated based on FTE status.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed