Referral Coordinator

Reno-Sparks Indian Colony•Reno, NV

7d•$22 - $27•Onsite

About The Position

Join the Reno-Sparks Indian Colony as a Full-Time Referral Coordinator and immerse yourself in a dynamic and supportive work environment. This onsite role in Reno, NV, provides you with the unique opportunity to make a meaningful impact in the community while collaborating with a team dedicated to integrity and problem-solving. You will play a pivotal role in ensuring seamless access to essential services for those in need, all while upholding the organization's customer-focused culture. With a competitive pay range of $21.68 - $26.67 per hour, dependent on experience, this position is not just a job but a chance to contribute to significant social change. Reno-Sparks Indian Colony: Who We Are The Reno-Sparks Indian Colony (RSIC) is a federally recognized tribal government dedicated to the economic and social advancement of its people. Established in the early 1900s and formally recognized under the Indian Reorganization Act of 1934, the RSIC represents over 1,100 members of the Paiute, Shoshone, and Washoe Tribes—Three Tribes, One Nation. Our lands include the original 28-acre Colony in central west Reno and a 1,920-acre community in Hungry Valley, located 19 miles north of the Colony in the scenic Eagle Canyon region of Nevada. The RSIC is a vibrant and growing organization that honors traditional teachings and cultural heritage while embracing modern business practices and innovative governance. We employ over 300 individuals, including more than 150 tribal members, and are committed to fostering a professional work environment that encourages talent, motivation, and career development. As a government and as employees, we are united in our mission to serve the RSIC community with integrity, fiscal responsibility, and a shared commitment to health, prosperity, and cultural preservation. Our vision is to support a strong, healthy community where individuals and families thrive—spiritually, physically, and emotionally—building a foundation for lasting well-being and success. What's your day like? As a Full-Time Referral Coordinator at the Reno-Sparks Indian Colony, you will work under the direct supervision of the Referral Department Manager, playing a crucial role in facilitating patient care for all Reno-Sparks Tribal Health Center patients. Your responsibilities include coordinating both internal and external referrals, processing clinical orders, obtaining insurance preauthorization, and scheduling appointments with in-network providers. You will establish strong relationships with specialty care offices and manage patient records to ensure complete and timely referrals. Your communication skills will shine as you interact with patients, providing them with essential referral details and support throughout their healthcare journey. You will also handle transportation requests and educate patients about eligibility for the Purchase and Referred Care (PRC) Program and Tribal Medicaid FQHC referrals. This position allows you to contribute to community health while maintaining confidentiality and compliance with federal regulations, ensuring patients receive the care they need efficiently and effectively.

Requirements

High school diploma or GED
Three years of experience in medical assistance, office referrals, or case management within a healthcare setting
Proficiency in Current Procedural Terminology (CPT) and International Classification of Diseases (ICD-9) codes
Strong command of medical terminology
Familiarity with insurance benefits and Purchase and Referred Program requirements
Effective communication abilities, both orally and in writing
Strong organizational skills to manage multiple tasks and meet deadlines
Sensitivity to diverse cultural backgrounds and the needs of the Indian community
Proficiency with Windows-based software, including Word, Excel, and Access
Ability to maintain confidentiality and professionalism at all times
Must be able to successfully pass a pre-employment drug/alcohol screen and background investigation
Knowledge of modern office practices, procedures and equipment
Knowledge of business English, proper spelling, grammar, punctuation and basic arithmetic
Ability to effectively communicate orally and in writing in order to gather and exchange information with individuals both inside and outside of the organization.
Knowledge of records management and basic accounting procedures
Ability to communicate effectively and work with people from diverse cultures ethnic and socio-economic backgrounds with knowledge of Indian community and sensitivity to needs
Ability to establish and maintain professional relationships with professional groups and health providers at all levels.
Ability to represent the organization in a professional manner building respect and confidence.
Ability to maintain confidentiality.
Ability to handle multiple tasks and meet deadlines.
Ability to carry out instructions furnished in verbal or written format.
Ability to work independently with minimal supervision.
Ability to demonstrate excellence in everything and continually seek improvement in results.
Skill in operating business computers and office machines including in a Windows environment specifically Word, Excel, Access and presentation software (such as PowerPoint).

Responsibilities

Coordinating both internal and external referrals
Processing clinical orders
Obtaining insurance preauthorization
Scheduling appointments with in-network providers
Establishing strong relationships with specialty care offices
Managing patient records to ensure complete and timely referrals
Interacting with patients, providing them with essential referral details and support
Handling transportation requests
Educating patients about eligibility for the Purchase and Referred Care (PRC) Program and Tribal Medicaid FQHC referrals
Maintaining confidentiality and compliance with federal regulations