Referral Coordinator

Solaris Health Holdings LLC•Daytona Beach, FL

About The Position

The Referral Coordinator serves as the primary contact and resource for patients, primary care physicians, and other healthcare service providers. The role manages incoming telephone calls, verifies benefits and services, schedules patient appointments, and responds to patient information needs. The coordinator also processes referrals, supports front-office duties, and maintains patient records and confidentiality in accordance with HIPAA and applicable policies.

Requirements

High school diploma or equivalent required.
Knowledge of medical terminology.
Ability to deliver exceptional patient service throughout interactions.
Phone etiquette skills.
Ability to communicate clearly in person and over the telephone.
Ability to follow up on all communications.
Skill in using computer programs and applications, including Microsoft Office.
Knowledge of healthcare system operations such as EMR.
Ability to comply with HIPAA regulations for patient confidentiality.

Nice To Haves

One year of experience working in a medical office.
Knowledge of insurance.
Urology experience.

Responsibilities

Work on referrals for new and existing patients.
Verify insurance type and obtain proper authorization as needed.
Contact referring physicians to obtain referral forms.
Obtain additional documents as needed.
Record referrals in the computer.
Ensure new patient charts are complete.
Update co-payments in the computer.
Mail new patient packets.
Assist with front-office duties as needed.
Perform other position-related duties as assigned.
Adhere to ethical standards, applicable laws and regulations, and Solaris Health and affiliated practice policies and procedures.
Maintain the confidentiality of patients’ protected health information in compliance with HIPAA.
Report suspected concerns or violations to a supervisor or the Compliance Department.
Complete Annual Compliance Training on time.