Referral Coordinator/Office Support (Full-Time)

Klamath Hospice • Klamath Falls, OR

3d

About The Position

The Referral Coordinator/Office Support position is the initial point of contact for patients, families, physicians, discharge planners, and others seeking information about access to Klamath Hospice and Palliative Care (KHPC). The role ensures effective communication and coordination of services throughout the referral process with patients, families, and physicians. In addition to coordinating referrals, the position provides basic office support.

The preferred applicant must pass a background check and pre-employment drug screen following a job offer. Klamath Hospice and Palliative Care is an equal opportunity employer and does not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation, veteran status, or any other classification protected by law.

Requirements

• Computer literacy in Microsoft Office programs and ability to obtain proficiency in an electronic medical record (EMR) program.
• Ability to perform detailed work accurately and thoroughly in a timely manner.
• Excellent communication skills; must be professional and courteous.
• Maintain the highest level of confidentiality regarding information obtained about patients and families.
• Possess a valid state driver's license and reliable automobile, and be willing to operate a personal car as necessitated by the job.
• Provide proof of current automobile insurance meeting minimum state financial responsibility limits.
• Pass a background check and pre-employment drug screen following a job offer.

Nice To Haves

• Previous hospice experience.
• Previous customer service experience.

Responsibilities

• Act as the initial point of contact for new referrals and inquiries regarding KHPC services.
• Coordinate referrals from initial contact through admission to services.
• Exhibit commitment to high-quality, patient-centered, compliant care.
• Communicate excellently with internal and external KHPC customers, conveying information and answering questions confidently and compassionately.
• Coordinate with other agencies involved in a patient's care to help ensure the continuum of care meets the patient's needs.
• Provide basic office support.

Benefits

• Fully paid medical insurance
• Fully paid dental insurance
• Fully paid vision insurance
• Fully paid short-term and long-term disability insurance
• Fully paid life insurance
• Retirement plan
• Paid time off

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed