Referral Coordinator| MMG | Full-Time

Memorial Health Ohio•Paris Township, OH

3d•Onsite

About The Position

Memorial Medical Group is seeking a Referral Coordinator with strong customer service skills to join the fast-paced team at Scottslawn Primary Care. The position is scheduled Monday through Friday between 8 a.m. and 5 p.m., with paid time off for six major holidays. The coordinator supports patient referrals, appointments, medical records, and related administrative processes while following office guidelines and applicable Federal, State, and HIPAA requirements. The role also requires working within Memorial Medical Group’s Ethics and Compliance program and reporting compliance variances to the immediate supervisor or through the chain of command to the Compliance Officer. The organization describes its work environment as collaborative, supportive, and inclusive, with opportunities for professional growth and meaningful contributions to patients and families in the community.

Requirements

High school diploma or equivalent.
One year of experience in customer service or reception; experience in a health care environment is preferred.

Nice To Haves

Customer service or reception experience in a health care environment.

Responsibilities

Complete requested forms for Medicare, the Department of Health, Social Services, insurance companies, and specialty offices.
Process and obtain accurate requested information, ensuring the proper release or request of medical records according to Federal, State, and HIPAA guidelines.
Update computer records to reflect changes when releasing patient information and maintain accurate records.
Enter medical reports, including PKUs, lab reports, correspondence, and on-call dictation, in the proper order according to office guidelines.
Schedule consultation and diagnostic appointments at the request of providers or assistants, and document necessary information.
Verify insurance benefits and obtain appointment authorizations when necessary.
Answer telephone calls promptly and professionally, and respond to questions about patient appointments and testing.
Contact patients with appointment dates, times, locations, and preparation information when appropriate, and answer related questions.
Follow the Memorial Medical Group Ethics and Compliance program and detect, observe, and report compliance variances to the appropriate supervisor or Compliance Officer.

Benefits

Paid time off for six major holidays.
Free membership to the employee wellness center.
Competitive salary and benefits package.
401(k).
Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
Flexible Spending Account.
Tuition reimbursement.
Discounted Kidzlink daycare.
Employee recognition.
Free parking.
Supportive work environment that values collaboration, innovation, and professional growth.
Opportunity to make a meaningful impact on patients and families in the community.
Community/family atmosphere.