Referral Coordinator II

Baptist Health•Birmingham, AL

6h•Onsite

About The Position

Heart South is seeking a highly organized and customer-focused Referral Coordinator II to support patients, providers, and clinical teams by managing referrals, authorizations, and insurance verification. The role helps ensure patients receive timely access to specialty care and diagnostic services. Baptist Health Medical Group is a physician-led group founded on compassionate care and clinical excellence. Its physicians, advanced practice professionals, nurses, clinicians, and office staff work together to address patients’ healthcare needs. As part of Baptist Health’s network, the group offers integrated care through practices in more than 18 areas of focus and includes more than 600 physicians and advanced practice professionals.

Requirements

High school diploma or GED required.
Strong computer, communication, and organizational skills.

Nice To Haves

Knowledge of medical terminology.
Three years of related healthcare or medical office experience.
Experience with referrals, authorizations, or insurance verification.

Responsibilities

Process internal and external referrals and authorizations.
Verify insurance coverage and obtain prior authorizations.
Coordinate patient appointments and follow-up care.
Update patient information in the EHR system.
Communicate with providers, patients, and insurance companies.
Support quality patient care through exceptional customer service.

Benefits

Medical, dental, and vision coverage.
403(b) retirement savings plan.
Health Savings Account (HSA).
Flexible Spending Account (FSA).
Paid time off (up to five weeks to start).
Life insurance.
Extended Leave Plan (ELP).
Family care for childcare, elder care, and pet care.
Paid parental leave.
Pet insurance.
Car insurance.
Educational benefits, including tuition reimbursement and monthly payments to help pay down graduate school debt.
Benefits start on day one.