Referral Coordinator / Front Desk Receptionist

Lowcountry Oncology Associates•Mount Pleasant, SC

10d•Onsite

About The Position

Lowcountry Oncology Associates is seeking a Referral Coordinator / Front Desk Receptionist to join their team. This role is crucial for managing the end-to-end referral process and providing essential front desk support to ensure smooth daily operations. The position requires adaptability, strong organizational skills, and a team-oriented mindset, with the ability to travel between office locations. OneOncology, the parent organization, is focused on driving the future of cancer care through a patient-centric, physician-driven, and technology-powered model.

Requirements

Minimum of 2+ years of experience as a medical front desk receptionist required
Minimum of 2+ years of experience handling referrals in a healthcare setting required
Experience working with hospital and specialty portals (e.g., EPIC, HCA, East Cooper, etc.) strongly preferred
Familiarity with insurance requirements, authorizations, and EMR systems
Strong attention to detail and organizational skills
Ability to multitask and adapt to changing priorities in a fast-paced environment
Excellent communication and interpersonal skills
Reliable transportation and willingness to travel between locations

Responsibilities

Manage and process all outgoing referrals in a timely and accurate manner
Coordinate imaging referrals, including obtaining prior authorizations when required
Compile and verify all necessary clinical documentation (office notes, labs, imaging, etc.) prior to submission
Upload, organize, and maintain referral documentation within the EMR
Track referral status and follow through to completion to ensure continuity of care
Communicate effectively with external providers, imaging centers, and specialty offices
Ensure all referral processes meet compliance and documentation standards
Provide coverage for front desk operations during high-volume periods, staff absences, or operational needs
Perform patient check-in and check-out procedures, including verification of demographics and insurance
Manage incoming calls, scheduling, and patient inquiries
Assist with patient paperwork and front office documentation requirements
Maintain a professional, efficient, and patient-focused front desk environment
Travel to satellite locations as needed to support staffing and maintain workflow continuity
Assist with overall office operations to ensure efficiency across all clinic locations
Collaborate with clinical and administrative teams to support patient care delivery