Front Desk Receptionist

Legendary Dogs (Dogtopia)•Madison, AL

7d•Onsite

About The Position

Dogtopia, a leader in dog daycare, boarding, and spa services, is seeking energetic, organized, and business-minded individuals to join their team as Canine Concierge. This role serves as the first point of contact for customers. The company is looking to hire two part-time individuals who love dogs and are eager to learn and grow within the company. Successful candidates, after training, may have the opportunity to bring their own dogs to work.

Requirements

Must love dogs
Ability to spend up to 100% of the work time standing
Ability to work flexible days and hours, including holidays and weekends
Ability to work cohesively with others in a fun, fast paced environment
Strong customer service skills, along with customer tolerant
Ability to make/take phone calls while still assisting lobby
Must be comfortable with upselling

Nice To Haves

Proactive in development towards becoming better canine citizens

Responsibilities

Selling daycare enrollments
Leading tours of the facility
Booking Meet & Greet appointments on the phone
Making phone calls to leads
Following-up with Pet Parents and Dogs via phone and text
Posting to Instagram and Facebook
Using computer software including MS Office, IOS and more
Multi-tasking-delivering customer service while balancing needs of Canine Coaches in playrooms
Cleaning
Managing a POS system
Greeting EVERYONE that walks into Dogtopia!
Understanding Dogtopia's Noble Cause
Understanding our Dogtopia-isms
Maintaining a neat and organized Front Desk team and area at all times.
Setting the example for the team on the 3 S's (smile, story and satisfaction) and hold accountable to internal and external customer service standards.
Answering Phones, emails and questions from Pet Parents
Striving for high customer review ratings!
Working with all customers and team members to ensure customer experience sets the highest standards and satisfaction.