Referral Coordinator - ENT

Pinehurst Surgical Clinic PA • Southern Pines, NC

13d

About The Position

The Referrals Coordinator is responsible for managing incoming patient referrals, registering new patients, scheduling appointments, and serving as a primary point of contact for patients and referring providers. This role ensures timely communication, accurate information, and efficient processing of referrals to support high-quality patient care and clinic operations.

Requirements

• High school diploma or equivalent
• Experience in a medical office, patient registration, or referral coordination preferred.
• Knowledge of insurance processes, including verification and authorization requirements.
• Familiarity with EMR systems, patient portals, and office communication tools.
• Strong telephone, written, and verbal communication skills.
• Detail-oriented with strong organizational and multi-tasking abilities.

Nice To Haves

• associate degree or higher preferred.

Responsibilities

• Promptly answer calls using approved scripting and aid patients.
• Route clinical questions to physicians or clinical staff; communicate urgent requests immediately using messaging tools.
• Return all phone calls within one business day; ensure urgent calls are addressed immediately.
• Provide accurate messages to staff and task physicians with referring provider requests.
• Register new patients, verify demographics and insurance, and process referrals according to clinic policy.
• Assess insurance requirements, including primary referrals and contracted carriers, prior to scheduling.
• Schedule appointments and provide patients with directions and pre-appointment instructions.
• Perform additional responsibilities as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED