Referral Coordinator

Mission Pediatrics•Riverside, CA

22h•Onsite

About The Position

Join Our Team as a Referral Coordinator at Mission Pediatrics! Must speak Spanish. SALARY: $20.00 - $24.00. Location: 6926 Brockton Ave., Suite #9 Riverside, CA 92506 About Us: At Mission Pediatrics, we're passionate about providing exceptional care to our young patients and their families. We pride ourselves on our dedicated team and the difference we make every day. If you're a detail-oriented, bilingual professional with a knack for coordination and communication, we want you to join our mission! Position Status: Full-Time Regular. Estimated Weekly Hours: 30-40+.

Requirements

Minimum Education: High School Diploma or Equivalent.
Minimum Years of Experience: 3 years.
Bilingual Proficiency: Must speak Spanish fluently.
Detail-oriented: Excellent organizational and follow-up skills.
Communication Skills: Strong ability to handle inquiries and coordinate with various stakeholders.
Tech-Savvy: Proficient in using EMR and referral tracking systems.
Problem Solver: Capable of handling challenges and finding effective solutions.

Nice To Haves

Preferred Education: Vocational Training or Higher.
Preferred Years of Experience: 5 years.

Responsibilities

Schedule, problem-solve, communicate, and coordinate referral appointments with outside specialists.
Track and enter all referral requests in the Referral Tracking System or EMR on a daily basis.
Coordinate with the staff to track the status of all provider reports on patients referred to hospitals, outside clinics, and Specialty Providers and follow up for reports/records not received on referred patients.
Maintain accurate records of external referral patient appointments that are kept, failed, and current status in the Referral Tracking System or EMR; Monitor Referral Tracking System or EMR for outstanding, provider reports that are (30 days or more old), and follow-up with the appropriate provider.
Ensure that all referral forms are scanned to health records in a timely manner after assigned actions are completed.
Provide Intensive tracking and follow-up on all patients designated as needing Intensive Tracking; supported by a minimum of 3, if appropriate, documented efforts to re-schedule patients. (documentation in EMR / Referral tracking Database, or others, as appropriate).
Produce an accurate bi-weekly report of all clients designated as needing, (Intensive Tracking), which documents efforts, results, and status of each patient.
Fax referral forms to providers that do not require any records to be sent.
For primary Patient visits, Fax referral forms and print requested records that are obtained from EHR, including all printed documents will be attached to the referral form.
Routinely make reminder phone calls, and send by US mail, reminders to refer patients in advance of an appointment with the outside provider if by the 3rd attempt vial telephone fails.
Respond to In-house provider questions, requests, and concerns regarding the status of patient referrals, care coordination, or follow-up status.
Provide transportation consultation, coordination and support to clinic patients referred to specified health care facilities, (This includes clinic provided (if applicable), Insurance, and cab-based/transportation support).
Answer, respond to, and document phone calls, requests, and questions from patients in a timely manner. Calls must be accurately managed or redirected as appropriate.
Routinely provide patients with other clinic and community-based resource materials as appropriate.
Verify insurance information for referral purposes and process insurance information for referral patients.