Referral Associate, Full time, Day shift

Adventist Health • The Dalles, OR

12h • $21 - $31

About The Position

The Referral Associate coordinates and completes referrals, including acquiring and verifying third-party information, obtaining and arranging appointments, and tracking referral progress. The role performs routine assignments within defined parameters, established guidelines, and precedents; follows established procedures; and receives daily instructions.

Requirements

• Basic Life Support (BLS) certification from an approved vendor per Adventist Health policy is required.
• All required vaccinations as a condition of employment and annually thereafter, where applicable; medical and religious exemptions may apply.

Nice To Haves

• High school education, GED, or equivalent.
• Associate's or technical degree, or an equivalent combination of education and related experience.
• Certified Nurse's Assistant (CNA), Medical Assistant (MA), or completion of a medical terminology course.

Responsibilities

• Communicate with ordering providers and nursing regarding insurance authorizations, denials, peer-to-peer review requests, and scheduling difficulties with referrals to providers.
• Take telephone requests for authorizations and prepare referral requests.
• Inform patients of appointment information and instructions.
• Maintain electronic health record referral documentation, including documenting actions on specific referrals and adding incoming referrals that were not generated from the electronic health record.
• Maintain the referral resource document.
• Schedule referral appointments with the appropriate department or referred-to provider.
• Track referral patient compliance and communicate with the referring provider as necessary about patients who refuse service or do not attend referral appointments.
• Submit retroactive authorization requests as needed.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED