Referral and Assessment Coordinator - Jail Population Review

EAC Network•New York, NY

30d•$26 - $30•Onsite

About The Position

EAC Network, a leading not-for-profit social service agency, is seeking a dedicated full-time Referral and Assessment Coordinator to join the Jail Population Review Program. This role supports individuals within the Behavioral Health and Justice Involved population by managing referral tracking, assessment scheduling, collateral document collection, and outcome documentation. The position ensures efficient processing of referrals and provides essential administrative support to clinical staff for timely assessments and reports.

Requirements

Strong organizational and tracking skills.
Ability to manage multiple referrals, deadlines, and follow-up tasks at the same time.
Strong written and verbal communication skills.
Ability to communicate professionally with attorneys, courts, correctional contacts, funders, providers, and internal staff.
High attention to detail in data entry, documentation, and file organization.
Ability to handle confidential information appropriately.
Familiarity with Microsoft Office, Outlook, Excel, Teams, SharePoint, or similar systems.
Ability to identify missing information and escalate barriers timely.
High school diploma or equivalent required.
Minimum of 2 years of administrative, case coordination, legal, behavioral health, criminal justice, or human services experience.

Nice To Haves

Associate's degree preferred.

Responsibilities

Receive, log, and track referrals for individuals referred through the Jail Population Review process.
Maintain referral and assessment tracking systems, including referral date, assignment, due dates, assessment status, report completion, and outcomes.
Coordinate with clinical staff to identify required collateral information, including medical records, correctional health information, legal documents, criminal history, treatment records, and other relevant documentation.
Request, collect, organize, and upload collateral documents in accordance with program procedures and confidentiality requirements.
Schedule assessment interviews by video conference when appropriate and provide clear instructions to referral sources, attorneys, facility contacts, and staff regarding access and logistics.
Coordinate in-person interview logistics when video conference is not appropriate or available, including instructions, location details, required contacts, and documentation needed.
Communicate with attorneys, courts, correctional contacts, CJI staff, treatment providers, and internal staff to support timely assessment completion.
Monitor assessment deadlines and alert the Program Director and clinical staff regarding pending due dates, missing documents, scheduling barriers, or delayed cases.
Maintain accurate documentation of case activity, outreach attempts, scheduled interviews, received records, outstanding items, and final outcomes.
Support preparation of administrative reports, referral summaries, outcome tracking, and data submissions as required.
Ensure all records and communications comply with HIPAA, confidentiality requirements, agency policies, and program protocols.
Assist with tracking consultant invoices, ensuring they are complete and accurate, and submitting them to Finance in a timely manner for processing.
Perform other duties as assigned.