Referral and Front Office Coordinator - Assessment (Nights)
About The Position
The Referral and Front Office Coordinator is responsible for the coordination and oversight of patient access, referral management, admission support functions, insurance verification, authorization management, telepsychiatry coordination, and front office operations for Willowbrooke Behavioral Health services. This position serves as a key resource in ensuring timely patient access to care, efficient admission processes, exceptional customer service, and effective communication with patients, families, providers, referral sources, and community partners. The coordinator supports all aspects of referral intake, insurance verification, direct admissions, telepsychiatry services, CSP Board management, and ongoing patient follow-up activities.
Requirements
- High School Diploma or GED
- One year of related experience
- Working knowledge of standard practices and procedures
- Knowledge of Behavioral Health admission and referral processes
- Knowledge of insurance verification, authorization, and payer requirements
- Ability to manage multiple priorities and deadlines simultaneously
- Strong organizational and problem-solving skills
- Excellent verbal and written communication skills
- Demonstrated customer service and patient de-escalation skills
- Ability to maintain patient confidentiality and manage sensitive information
- Proficiency with electronic medical records, scheduling systems, Microsoft Office, and reporting tools
- Knowledge of telehealth and telepsychiatry workflows
- Ability to build relationships with community referral sources and healthcare partners
- Ability to work independently while collaborating effectively with interdisciplinary teams
- Strong attention to detail and data accuracy
Responsibilities
- Coordination and oversight of patient access
- Referral management
- Admission support functions
- Insurance verification
- Authorization management
- Telepsychiatry coordination
- Front office operations
- Ensuring timely patient access to care
- Efficient admission processes
- Exceptional customer service
- Effective communication with patients, families, providers, referral sources, and community partners
- Supporting all aspects of referral intake
- Supporting insurance verification
- Supporting direct admissions
- Supporting telepsychiatry services
- Supporting CSP Board management
- Supporting ongoing patient follow-up activities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
