Reengineering Program Director

Integra Partners•Troy, MI

18d•$150,000 - $150,001•Remote

About The Position

The Reengineering Program Director leads complex, cross-functional initiatives to improve operational performance, financial outcomes, scalability, and customer experience. The role owns prioritized reengineering work from opportunity assessment and business-case development through implementation, adoption, and benefit realization, providing data-driven recommendations to senior stakeholders. It leads through influence and coordination rather than direct people management. The Director establishes initiative scope, milestones, dependencies, decision rights, accountable owners, and success measures; manages budgets, resources, delivery performance, risks, and escalation; and maintains alignment through governance, executive reporting, and decision forums. The role develops business cases, ROI and TCO models, validates benefits with Finance and business owners, and conducts post-implementation reviews. It assesses operations and performance baselines, leads process and operating-model redesign, and transitions completed work to operational owners with clear controls and measures. The role partners with IT and business teams on technology-enabled solutions, leads vendor evaluations and implementation oversight, and supports contracting with Legal and Procurement. It advises executives, presents progress and decisions, builds stakeholder alignment, and develops change strategies that support readiness, adoption, and sustained operational ownership. During the first six months, the Director is expected to learn Integra’s operating model and governance, assess workflows and improvement opportunities, build stakeholder relationships, evaluate the technology and vendor landscape, and develop an initial prioritized roadmap. Within the first year, the Director is expected to launch and govern that roadmap, advance high-impact initiatives, establish business-case and benefit-tracking practices, achieve measurable improvements, and transition sustained ownership to business leaders.

Requirements

Bachelor’s degree in business, healthcare administration, operations, technology, or a related field, or equivalent relevant experience.
10+ years of progressive experience in healthcare operations, consulting, transformation, program leadership, or related fields.
Demonstrated success leading complex, cross-functional transformation initiatives through influence and without direct authority.
Experience in operations-intensive environments, such as healthcare services, revenue cycle management, utilization management, contact centers, or comparable service operations.
Experience developing business cases, financial models, executive recommendations, and measurable benefit-realization plans.
Experience with technology-enabled transformation, vendor evaluation, implementation oversight, and operational handoff.
Program and portfolio management skills, including scope, dependencies, risks, decisions, resources, and governance.
Strategic problem-solving, process improvement, and operating-model redesign capabilities.
Financial acumen, including ROI, TCO, business-case development, and benefit validation.
Executive communication, facilitation, and stakeholder influence without direct authority.
Data-driven decision-making, performance measurement, and post-implementation evaluation capabilities.
Change leadership, organizational adoption, and sustained operational transition capabilities.
Technology and vendor strategy capabilities, including sourcing, evaluation, implementation, and performance oversight.

Nice To Haves

MBA or other relevant advanced degree.
PMP, Lean Six Sigma, change management, or comparable professional certification.
Healthcare consulting experience.

Responsibilities

Own the enterprise reengineering roadmap and lead prioritized initiatives from opportunity assessment through implementation, adoption, and value realization.
Coordinate cross-functional teams across Operations, IT, Finance, Product, Clinical, and other functions, leading through influence rather than direct authority.
Define initiative scope, milestones, dependencies, decision rights, accountable business owners, and success measures.
Manage initiative budgets, resource requirements, delivery performance, risks, and issue escalation against agreed scope, timeline, and quality standards.
Establish governance, executive reporting, and decision forums to maintain alignment and accountability.
Develop business cases, ROI/TCO models, and financial justifications based on documented baselines and transparent assumptions.
Align initiatives to measurable outcomes, including savings, cost avoidance, growth, quality, efficiency, and customer experience.
Partner with Finance and business owners to validate committed benefits, track realized results, and address performance gaps.
Conduct post-implementation reviews and transition sustained benefit tracking to operational owners.
Assess current-state operations, performance baselines, pain points, cost drivers, and improvement opportunities.
Lead process redesign, operating-model changes, and workflow optimization with business and technology partners.
Design scalable solutions to improve efficiency, throughput, quality, cost structure, and customer experience.
Define implementation requirements and transition completed initiatives to operational owners with clear controls and performance measures.
Partner with IT and business teams to evaluate and implement technology-enabled solutions.
Lead vendor evaluations, RFIs/RFPs, due diligence, implementation oversight, and performance assessments; support contracting with Legal and Procurement.
Develop TCO models, cost-benefit analyses, and risk assessments to support recommendations and investment decisions.
Provide data-driven advice to executive stakeholders on operational performance, cost optimization, scalability, and growth.
Translate complex challenges into clear options, recommendations, decisions, and actionable transformation roadmaps.
Present progress, risks, tradeoffs, and decision requests to senior leaders and governance forums.
Build alignment across stakeholders while respecting functional ownership and escalation paths.
Develop change strategies, stakeholder plans, communications, training, and reinforcement activities appropriate to each initiative.
Identify and mitigate adoption risks, resistance, and organizational barriers.
Define and track adoption measures, confirm readiness, and transition ongoing ownership to business leaders.
Perform other duties as assigned.
During the first six months, build understanding of Integra’s operating model, strategic priorities, performance drivers, and governance; assess workflows and opportunities; establish stakeholder relationships and clarify decision rights; evaluate technology, vendors, reporting, initiatives, and delivery risks; and develop an initial prioritized roadmap.
Within the first 12 months, launch and govern a prioritized enterprise roadmap; advance high-impact initiatives; deliver decision-ready business cases and executive recommendations; establish governance, reporting, benefit tracking, and escalation practices; achieve measurable improvements; and complete post-implementation reviews and transition performance ownership.