Reengagement Specialist Care Manager Extender

DAYMARK RECOVERY SERVICES INC•Concord, NC

43d•Onsite

About The Position

Under direct and indirect supervision, provides outreach to reengage identified clients with Tailored Care Management (TCM) services. Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services. This is a temporary position with potential for Temp to Full-Time.

Requirements

Minimum of a high school diploma or equivalent AND meet one of the following criteria: Certified Peer Support Specialists; Community health workers (CHW), defined as individuals who have completed the NC Community Health Worker Standardized Core Competency Training (NC CHW SCCT); Individuals who served as Community Navigators prior to the implementation of Tailored Plans; Parents or guardians of an individual with an I/DD or a TBI or a behavioral health condition (parent/guardian cannot serve as an extender for their own family member); A person with lived experience with an I/DD or a TBI or a behavioral health condition Or 2 years of paid care management type experience with at least 1 year paid experience at any time with population served.
TCM trainings will be required to completed as assigned.

Responsibilities

Performs outreach to identified clients to educate and reengage them in Tailored Care Management (TCM) Services.
Keys in important client data to schedule appointments.
Successfully link clients to center care management staff to begin care management assessment.
May file, release and copy protected healthcare information.
Answers phone calls, transfers to the appropriate parties, is courteous to the public.
All other duties as assigned by supervisor.
Performs outreach to identified clients to successfully reengage them in Tailored Care Management (TCM)
Utilize various communication methods to engage clients including phone, tele-health, patient portal, letters, etc.
Provide education to clients on benefits of TCM
Gather and key in important client data to schedule follow up appointments.
Ensures all reengagement activities are appropriately documented in Care Management dashboard
Provide administrative support to centers as needed.
May answer phone calls, transfer to appropriate parties, is courteous to public.
May file, release, and copy protected healthcare information.