Care Manager Extender - Ambulatory

Valleywise Health • Phoenix, AZ

21h • Hybrid

About The Position

The Care Manager Extender supports Valleywise Health’s ambulatory care management team under the guidance of the Director of Care Management and collaborates closely with an ambulatory care coordinator RN on basic care coordination functions. The role helps deliver seamless, patient-centered care by coordinating appointments, identifying and addressing barriers to care, connecting patients with referrals to essential resources, and conducting proactive post-discharge follow-up outreach.

The position also supports health information exchange, ensures timely outreach to new members based on health plan updates, and escalates patient care needs to the clinic RN care coordinator. This is a hybrid remote opportunity.

Requirements

• High school diploma or GED.
• Three years of healthcare experience as a Nursing Assistant, Medical Assistant, Health Unit Coordinator, or in data reconciliation.
• Successfully complete Valleywise Health EPIC computer classes within three months of hire or transfer into the position.
• Have a valid fingerprint clearance card issued by the Arizona Department of Public Safety or submit a completed affidavit at hire; complete the card application within seven days of hire and present the card within 90 days of applying.
• Obtain a BLS card through an approved American Heart Association training center within three months.
• Possess and maintain a current, valid Arizona driver’s license in good standing and carry the legally required minimum insurance coverage on a personal vehicle.
• Meet the driving eligibility standards in the Valleywise Health Vehicle Use Policy; the position requires operating a vehicle.
• Working knowledge of medical terminology.
• Proficiency with computer programs such as Microsoft Office.
• Ability to work with culturally diverse people.
• Excellent communication and time-management skills.
• Ability to read, write, and speak effectively in English.

Nice To Haves

• Bilingual.

Responsibilities

• Collaborate with the ambulatory care coordinator RN on basic care coordination functions.
• Coordinate patient appointments.
• Identify and address barriers to care.
• Connect patients with referrals to essential resources.
• Conduct proactive outreach for post-discharge follow-up.
• Manage health information exchange.
• Provide timely outreach to new members based on health plan updates.
• Escalate patient care needs to the clinic RN care coordinator.

Benefits

• Continuing education, advanced certification, and exposure to the latest technologies.
• Competitive compensation.
• 100% matched pension retirement plan.
• Comprehensive health coverage.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED