Export Reefer Client Support Specialist
About The Position
The Export Traffic Reefer Client Support Specialist manages data for international shipments for a specific type of equipment called temperature-controlled units (reefers container) and provides support for many steps of the transportation process. Works with direct clients, freight forwarders and NVOCC. Helps in executing all the steps required to process the reservation of an export shipment. Considering the complexity of the type of unit managed and the specific needs and special handling required this is an advance clerk position that requires special training. Prepares the booking in our internal system based on client’s requests and needs. Assumes documentary and customer service responsibilities for all assigned shipments. Acts as an intermediary between clients and other MSC’s departments. Ensures a monitoring process of the bookings in order that client’s requests are matched. Coordinates with equipment department, terminal stevedores, vessel operations, to ensure that the equipment needed by the client is properly prepared and available at time of shipping/loading. Establishes and maintains a positive relationship with clients. Assists clients in trouble shooting and problem solving regarding the bookings assigned. Keeps a good level of communication with clients and other parties matching the guidelines of the company. Escalates unique or complex issues to the appropriate supervisor for immediate resolution.
Requirements
- Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
- Advanced English proficiency.
- Strong attention to detail.
- Organized, efficient, and able to manage time effectively.
- Strong customer service mindset, focused, and responsive.
- Ability to work under tight deadlines.
- Great team player.
- Knowledge of MS Excel with the ability to learn new software.
- Authorization to work in the U.S.
Responsibilities
- Manages data for international shipments for temperature-controlled units (reefers container).
- Provides support for many steps of the transportation process.
- Works with direct clients, freight forwarders and NVOCC.
- Executes all steps required to process the reservation of an export shipment.
- Prepares the booking in the internal system based on client’s requests and needs.
- Assumes documentary and customer service responsibilities for all assigned shipments.
- Acts as an intermediary between clients and other MSC’s departments.
- Ensures a monitoring process of the bookings to match client’s requests.
- Coordinates with equipment department, terminal stevedores, and vessel operations to ensure equipment availability.
- Establishes and maintains a positive relationship with clients.
- Assists clients in troubleshooting and problem-solving regarding assigned bookings.
- Maintains communication with clients and other parties according to company guidelines.
- Escalates unique or complex issues to the appropriate supervisor for resolution.
Benefits
- Health, Rx, Dental & Vision Insurance
- Life Insurance: one-time annual salary up to $50,000
- Long-term disability benefits
- Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
- Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
- Short Term Disability Insurance
- 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match
- Wellness Program initiatives
- Corporate Partner Discount Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
