Client Support Specialist

COWLITZ INDIAN TRIBE • Longview, WA

4d • $30 - $34 • Onsite

About The Position

Ensures the efficient and effective delivery of program services by providing support to clients and providers in the form of care coordination and service navigation. Assists clients with gaining timely access to benefits and services. Serves as a backup for other administrative positions within the program. Maintains professionalism in all interactions with internal and external stakeholders. Adheres to HIPAA and confidentiality requirements. Honors and represents the mission, vision, and values of the Cowlitz Indian Tribe (CIT) and Health and Human Services (HHS) department.

Requirements

• High School Diploma/GED; AA degree preferred.
• Five years’ related experience required.
• A combination of relevant education and related work experience may be considered.
• A valid driver’s license and auto insurance are required when driving vehicles for work-related purposes.
• Obtain and maintain BLS/CPR and AED certifications.
• Must be able to successfully pass a background screening investigation.
• Knowledge of patient registration and general front office responsibilities in a healthcare setting required.
• Knowledge of policies and procedures related to HIPAA, Medicare, Medicaid, and insurance programs.
• Skill in navigating database software programs in a Windows environment, including electronic health care systems.
• Skill in interpersonal communication.
• Ability to maintain confidentiality.
• Ability to establish and maintain professional relationships and contribute to the creation of an inclusive environment.
• Ability to communicate efficiently and effectively both verbally and in writing.
• Ability to handle multiple tasks and meet deadlines.
• Ability to exercise independent judgment.

Nice To Haves

• Knowledge of traditional forms of government and tribal customs and traditions.
• Knowledge of basic medical terminology is preferred.
• Knowledge of office software including Microsoft Office Suite and Adobe preferred.
• Experience working within American Indian and/or Alaska Native communities preferred.

Responsibilities

• Guides new and existing clients through the CIT HHS registration process during client orientation appointments. This includes verifying tribal enrollment and insurance benefits and entering and scanning client information into the electronic health record system.
• Evaluates and determines client eligibility for tribal and community services, as well as potential funding resources. Works to identify and eliminate obstacles in accessing these services.
• Provides assistance with applying for and acquiring benefits as a certified Tribal Assister.
• Verifies clients' insurance and alternate resources for behavioral health coverage, ensuring eligibility and coverage details are accurately documented, communicated to the billing department, and accurately input into the patient registration system on an ongoing basis.
• Collects fees and payments from clients, ensuring accurate and timely processing.
• Conducts outreach as needed to maintain clients' accounts in good standing.
• Coordinates clients’ care with internal and external providers and agencies as requested by a provider, including but not limited to arranging inpatient or outpatient treatment services.
• Supports client engagement by effectively identifying needs, coordinating with program staff, and referring to internal services and external partners to meet those needs.
• Consistently documents client contacts and care coordination activities within established timeframe requirements in the electronic health record system.
• Tracks, records, and reports on client and program data as requested.
• Helps clients determine their eligibility for Tribal enrollment and assists with the enrollment process.
• Responsible for documenting and maintaining contact information and enrollment criteria for federally recognized Tribes.
• Conducts urinalysis tests as requested; routes to appropriate clinician; prepares and processes urinalysis requisitions.
• Serves as a backup to program assistants and other administrative staff by providing coverage, scheduling appointments, answering a multi-line phone, and performing other administrative tasks as requested.
• Manages a client support specialist clinic schedule in the provider electronic scheduling system.
• Participates in staff meetings as requested.
• Adapts to changes in safety protocols and procedures.
• Works collaboratively in a team environment to achieve shared goals.
• Performs other duties as assigned.

Benefits

• Tribal preference in accordance with the Cowlitz Indian Tribe Code and CIT Employee Policies and Procedures Handbook shall apply to all positions.
• All positions are required to adhere to CIT’s established safety policies regarding vaccine requirements and personal protective equipment (PPE).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED