Export VIP Client Support Specialist
About The Position
MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe. Looking for a career opportunity but have no experience? At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!
Requirements
- Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
- English: advanced
- Strong attention to details
- Organized, efficient, and able to manage time effectively
- Strong customer service mindset, focused, and responsive
- Ability to work under tight deadlines
- Great team player
- Knowledge of MS Excel with the ability to learn new software
- Authorization to work in the U.S
Responsibilities
- Processes booking request from clients per booking procedure.
- Handles emails & phone calls protocol per customer service procedure.
- Issues needed EMC based on manifest corrector procedure.
- Ensures bookings are rated in the link correctly. Can communicate rate discrepancies.
- Understands account contracts to communicate rates, free time, and stipulations.
- Completes a daily productivity report as part of the tasks assigned by Department.
- Establishes and maintains good relationships with customers (email/phone and F2F meetings).
- Assists and resolves customer inquiries.
- Coordinates with the different departments in the US and overseas to ensure smooth loading / unloading process.
- Manages day to day operations of the assigned accounts.
- Analyzes and discusses with management responses to customer's scorecards and KPI reports on MSC performance.
- Assists Finance department in collection of outstanding invoices.
- Serves as a liaison between overseas offices, different MSC departments, vendors, and customers (is the face of MSC in the eyes of the accounts.)
- Gathers and maintains proficient knowledge of the market and the maritime industry.
- Understands department's procedures and flows.
- Follows MSC policies, procedures, and core values.
- Performs other duties, as assigned.
Benefits
- Health, Rx, Dental & Vision Insurance
- Life Insurance: one-time annual salary up to $50,000
- Long-term disability benefits
- Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
- Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
- Short Term Disability Insurance
- 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match
- Wellness Program initiatives
- Corporate Partner Discount Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
