Export Reefer Client Support Specialist
About The Position
MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe. Looking for a career opportunity but have no experience? At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!
Requirements
- Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
- English: advanced
- Strong attention to details
- Organized, efficient, and able to manage time effectively
- Strong customer service mindset, focused, and responsive
- Ability to work under tight deadlines
- Great team player
- Knowledge of MS Excel with the ability to learn new software
- Authorization to work in the U.S
Responsibilities
- Manages data for international shipments for a specific type of equipment called temperature-controlled units (reefers container) and provides support for many steps of the transportation process.
- Works with direct clients, freight forwarders and NVOCC.
- Helps in executing all the steps required to process the reservation of an export shipment.
- Prepares the booking in our internal system based on client’s requests and needs.
- Assumes documentary and customer service responsibilities for all assigned shipments.
- Acts as an intermediary between clients and other MSC’s departments.
- Ensures a monitoring process of the bookings in order that client’s requests are matched.
- Coordinates with equipment department, terminal stevedores, vessel operations, to ensure that the equipment needed by the client is properly prepared and available at time of shipping/loading.
- Establishes and maintains a positive relationship with clients.
- Assists clients in trouble shooting and problem solving regarding the bookings assigned.
- Keeps a good level of communication with clients and other parties matching the guidelines of the company.
- Escalates unique or complex issues to the appropriate supervisor for immediate resolution.
- Other duties as assigned.
Benefits
- Health, Rx, Dental & Vision Insurance
- Life Insurance: one-time annual salary up to $50,000
- Long-term disability benefits
- Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
- Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
- Short Term Disability Insurance
- 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match
- Wellness Program initiatives
- Corporate Partner Discount Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
