Red Shield Caseworker

The Salvation Army USA Central Territory•Manhattan, KS

23h•Hybrid

About The Position

Responsible for emergency assistance casework, food pantry, assisting in fund-raising and seasonal programs. This role involves interviewing clients, managing assistance requests, maintaining client files, tracking referrals, completing reports, and managing the food pantry and school supply program. The position also includes assisting with community volunteers and other duties as assigned by the County Coordinator and North KS Field Representative.

Requirements

Minimum high school education
Business/office work experience
Volunteer organization and supervision experience
Casework experience preferred
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and employee manuals
Ability to write routine reports and paperwork
Ability to effectively present information to customers, clients and employees in one-on-one and small group settings
Ability to add, subtract, multiply and divide in basic units of measure, using whole numbers, common fractions and decimals
Valid driver's license from the state in which you reside
Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business
Maintain regular and punctual work attendance
Interact with others with courtesy and tact
Manage and prioritize multiple projects in an organized and efficient manner to meet tight deadlines
Work under stressful conditions
Respond to crisis situations in a calm and effective manner
Complete projects on schedule
Maintain confidentiality

Nice To Haves

Some post-secondary education preferred
Ability to speak and understand Spanish and English in a manner that is sufficient for effective communication with others

Responsibilities

Set appointments with clients as needed
Handle all incoming and outgoing mail
Answer phone, talk with clients, donors and general public in person
Interview clients and cover intakes on all assistance request following the guidelines
Assist with community food drives
Create and maintain all client files while adhering to confidentiality standards
Track referrals to other agencies
Complete monthly statistical report and submit by the first of each month
Manage the food pantry
Manage the school supply program
Other duties as assigned by County Coordinator and North KS Field Representative
Assist overseeing and directing community volunteers
Carry out supervisory responsibilities in accordance with Salvation Army policies and applicable laws