Caseworker

International Rescue Committee•Phoenix, AZ

18h•Hybrid

About The Position

The Caseworker provides trauma-informed services to refugees and other ORR-eligible immigrants to support a positive integration experience and the achievement of client self-sufficiency. This position delivers individualized case management services, develops self-sufficiency plans in partnership with clients, and connects households to essential resources in the community. The Caseworker works closely with clients, colleagues, and external service providers to ensure timely access to benefits, housing, healthcare, employment, and other supports necessary for successful resettlement.

Requirements

Minimum 2 years of case management experience in a social services environment.
Proficient in Microsoft Office applications (Word, Excel, Outlook, Teams).
Proficiency in English required.
Valid driver’s license, active insurance policy, and access to reliable transportation.
Must possess or be eligible for a fingerprint clearance card per Arizona state law.

Nice To Haves

Bachelor’s degree in Social Work or related field strongly preferred; comparable work experience may be substituted.
Experience working with vulnerable or underserved populations preferred.
Excellent verbal and written communication skills; public speaking experience preferred.
Bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or other refugee/immigrant language preferred.

Responsibilities

Conduct intakes and needs assessments to identify strengths, barriers, and goals for enrolled clients.
Develop Family Self-Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs) with clients, ensuring alignment with program and donor requirements.
Provide trauma-informed case management services, including direct support, referrals, and advocacy with service providers.
Coordinate access to housing, benefits, healthcare, education, and employment services.
Monitor client progress toward goals, adjusting plans as needed, and ensure documentation is timely and accurate in case files and data systems.
Maintain strong relationships with community partners and service providers to expand available resources for clients.
Participate in case conferences, team meetings, and trainings to promote quality service delivery and professional development.
Follow all IRC policies and procedures, including safeguarding, data protection, and confidentiality protocols.

Benefits

10 paid sick leave
10 U.S. holidays
20-25 generous paid time off based on role and tenure
medical insurance starting at $163/month
dental starting at $6.50/month
vision starting at $5/month
flexible spending accounts (healthcare, dependent care, and commuter)
a 403(b) retirement savings plan with employer match (immediate vesting)
a non-elective employer contribution based on age and years of service (3-year vesting)
disability and life insurance
an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.