Recruitment Relationship Manager

The Chronicle of Higher Education•Washington, DC

4d•$79,000 - $83,000

About The Position

The Chronicle of Higher Education is seeking a Recruitment Relationship Manager to join its Career Services team. The role sells digital advertising products to higher education institutions, identifying and targeting new customers while maintaining and growing business with current customers. It provides outstanding customer service and works to maximize quarterly revenue in an assigned territory. The position reports to the Director, Career Services. The Recruitment Relationship Manager builds customer relationships, assesses short- and long-term recruitment and staffing needs, and recommends Chronicle products that address those needs. The role sells web packages and advertising enhancements, manages client contacts in a customer relationship management system, and serves as a key point of contact for existing clients. The manager works toward sales goals and KPIs, represents The Chronicle at industry conferences or on campuses as needed, and collaborates with advertising operations and marketing teams. The position also contributes feedback to sales and product strategy, supports a positive work culture, and mentors and helps train new staff. Work is primarily sedentary and performed indoors in a climate-controlled private work area with minimal noise. The position involves computer work averaging 4–6 hours per day when necessary, occasional lifting of up to 10 pounds, extended hours when required or requested by management, and domestic and international overnight or extended travel.

Requirements

Bachelor's degree.
Three to five years of inside sales experience or consultative phone-selling experience in customer service or customer relationship-building.
Prior experience closing completely new business.
Exceptional customer service skills and a professional, engaging phone manner; articulate, polite, and friendly communication with internal and external customers.
Strong grammar and proofreading skills and attention to detail.
Excellent verbal and written communication skills.
Strong project and task management skills, including the ability to multitask and manage competing priorities in a deadline-driven environment.
Ability to learn new software programs as required.
Ability to remain highly motivated and succeed in outbound sales activity, including email and phone cold calls.
Ability to travel to industry conferences and campuses as needed to engage with customers on behalf of The Chronicle.
Articulate and professional presentation style, especially in virtual meetings.

Nice To Haves

Familiarity with a customer relationship management system.
Experience in a deadline-driven environment.

Responsibilities

Identify new prospects through territory, customer, and competitive research, and use a consultative approach to inform outbound sales activity.
Build customer relationships and conduct needs assessments to identify short- and long-term activities and staffing needs.
Recommend Chronicle products that meet customer needs and develop knowledge of all aspects of recruitment advertising in The Chronicle of Higher Education.
Engage academic and administrative decision-makers and staff at universities.
Sell web packages and advertising enhancements to maximize quarterly advertising revenue in the assigned territory.
Maintain customer contacts in the customer relationship management system.
Serve as a key point of contact for existing clients and expand or renew packages as they expire.
Increase sales of digital enhancements using the assumed sales approach.
Meet and exceed established monthly sales goals and KPIs.
Travel to industry conferences or campuses as needed to represent The Chronicle and engage with customers.
Provide customer service by telephone and email to build revenue and maintain relationships with new and existing customers.
Respond professionally and knowledgeably to customer needs and requests to ensure customer satisfaction.
Use the customer relationship management system and other programs to support sales activities in accordance with established processes and expectations.
Maintain accuracy and meet required deadlines.
Perform other duties as assigned and take ownership of additional duties when requested by management.
Promote a positive work culture, adhere to company policies, and lead by example.
Mentor and help train new staff.
Provide feedback and insights to the manager to inform sales and product strategy.
Collaborate with advertising operations and marketing teams.