Recruitment Counselor

Embry-Riddle Aeronautical University•Remote - Florida, FL

5d•Remote

About The Position

The Student Recruitment Counselor (SRC) is a full-cycle recruiter working with prospective students to provide them with accurate information allowing them to make an informed decision. They may represent the university on occasion at educational fairs and tradeshows, as well as other post-secondary enrollment events. Working within the Student Recruitment Division, the Student Recruitment Counselor assists with the development of recruitment plans to meet targeted projections by implementing innovative as well as effective recruitment tactics and initiatives. The Student Recruitment Counselor is responsible for creating and maintaining relationships with prospective students through matriculation; assisting prospective students inquiring about various educational opportunities available through the Worldwide/Online Campus; manage projects as assigned; and assisting other departments such as admissions and advising as required. This position supports excellence in student services at every opportunity and seeks to continuously maintain a healthy relationship with university, military, and corporate affiliations. All SRC’s are required to utilize multiple resources and tools throughout their day to day activities for the purpose of effective recruitment. Financial Aid experience is required for this position. Please note that due to staffing needs, this position is open to all candidates currently residing in, or planning to relocate to all states within the United States, with the exception of the following states: California Washington Maine New York Oregon Colorado

Requirements

Minimum of a high school diploma.
Minimum of 1-3 years of excellence in Customer Service and/or 2 years of recruitment experience.
Ability to handle phone calls, emails, and text messages in a fast-paced environment.
Ability to conduct outbound calls to prospective students.
Proven track record for consistently meeting deadlines.
Ability to tactfully handle difficult situations and maintain composure under pressure, often under tight deadlines.
Dynamic, motivated, and enthusiastic individual.
Professional recruitment experience in higher education.
Analytical skills.
Technical expertise with Microsoft operating systems, Outlook/email, and Internet end-user applications including Salesforce.
Exceptionally strong verbal and written communication skills.
High standard of personal conduct, professionalism, and integrity.
Ability to maintain confidentiality.
Ability to provide excellent customer service to coworkers, staff, students, faculty, and customers.
Ability to work independently with minimal supervision.
Willingness to seek guidance and direction as necessary.
Excellent organizational skills with keen attention to detail.
Ability to recognize and deal with priorities.
Ability to recognize and perform duties not directly assigned.
Ability to investigate, problem-solve and take corrective action.
Moderate travel required.
Flexibility for hours Monday through Friday: 8:00 a.m. – 8:00 p.m. (all times EST).
Must possess and maintain a valid, US driver’s license.
In some instances, a valid Class C (CDL) license may be required.
Must meet the University’s standards for approved drivers.
Unacceptable driving records (as stated in the Use of Equipment and Vehicles Procedure 1.17) include: Three (3) or more at-fault accidents and/or moving violations in the previous 36 months; Two (2) or more at-fault accidents or two (2) or more moving violations in the past year; Conviction for driving while impaired (DWI, DUI within the last five (5) years); Conviction for death by vehicle, hit and run, racing, careless and reckless driving, implied consent in the previous five (5) years.
Financial Aid experience is required.

Responsibilities

Full-cycle recruitment of prospective students.
Provide accurate information to prospective students for informed decision-making.
Represent the university at educational fairs, tradeshows, and other enrollment events.
Assist in developing recruitment plans to meet targeted projections.
Implement innovative and effective recruitment tactics and initiatives.
Create and maintain relationships with prospective students through matriculation.
Assist prospective students inquiring about educational opportunities.
Manage assigned projects.
Assist other departments such as admissions and advising.
Support excellence in student services.
Maintain relationships with university, military, and corporate affiliations.
Utilize multiple resources and tools for effective recruitment.