Recruitment and Engagement Manager

Frankfort•Frankfort, KY

About The Position

We Care Senior Care, a Home Instead franchise, is seeking a Recruitment and Engagement Manager for its Frankfort location. The role focuses on recruiting Care Professionals through online postings, walk-ins, community networking, and other methods, and managing the Care Professional team through coaching, annual reviews, and ongoing supervision. As a representative of Home Instead in the community, the manager is expected to demonstrate the organization’s core value of Love—patience, kindness, humility, selflessness, respectfulness, forgiveness, honesty, and commitment—in interactions with staff, clients, and community members.

Requirements

Associate's degree in a business-related field or equivalent experience.
At least 2 years of experience recruiting top talent.
Excellent verbal and written communication skills and ability to listen effectively.
Ability to work independently and maintain confidentiality.
Effective interpersonal skills and ability to build relationships easily and naturally.
Sound judgment and good decision-making.
Discretion, integrity, and fair-mindedness consistent with office standards, practices, policies, and procedures.
Complex problem-solving ability and skill in organizing and prioritizing work.
Successful networking skills.
Professional appearance and demeanor.
Sales and results-driven approach.
Sense of urgency while meeting deadlines.
Self-motivation.
Strategic thinking.

Responsibilities

Respond to employment inquiries in a friendly, professional, and knowledgeable manner.
Develop and implement recruitment strategies online and within the community, and identify key recruitment sources.
Schedule and conduct applicant interviews efficiently and professionally.
Conduct reference checks, criminal background checks, motor vehicle checks, and drug screens for Care Professionals in accordance with Home Instead standards.
Maintain employment records, including Form I-9 and W-4, in the applicant tracking system.
Develop engagement strategies to promote Care Professional retention and satisfaction.
Schedule and conduct annual reviews and provide ongoing supervision, including performance conversations, accountability, and problem resolution.
Partner with the Scheduling Department to coordinate Care Professional schedules, emphasizing high-quality matches and strong relationships.
Meet expectations for critical metrics, including Care Professional utilization and turnover.
Monitor, mediate, and log client and Care Professional activity using the software system.
Help plan and execute Care Professional meetings.
Optimize Care Professional availability and utilization of Care Professional hours.
Perform other duties as assigned.