(Hybrid) Statler College Recruitment and Advising Specialist - Online Programs

West Virginia University

17h • Hybrid

About The Position

The West Virginia University Benjamin M. Statler College of Engineering and Mineral Resources is seeking a (Hybrid) Recruitment and Advising Specialist to drive enrollment growth and student support for the College’s online degree programs. The (Hybrid) Recruitment and Advising Specialist supports the continued growth and student success of the Statler College of Engineering’s online programs through a blended role combining strategic enrollment outreach and high-touch academic advising support. This position serves as a primary contact for prospective and newly admitted online students while assisting with retention-focused advising engagement throughout early program progression. Working in collaboration with the Director of Online Programs, this position contributes to the expansion of Statler College’s existing online programs and supports the development of emerging online offerings through structured lead nurturing, enrollment strategy implementation, and student-centered advising practices.

Requirements

• Bachelor’s degree in a relevant field.
• A minimum of three (3) years of experience involving professional work of an independent nature that demonstrates a strong commitment to customer service and the ability to creatively solve problems.
• A minimum of one (1) year of work experience in a recruiting/advising role, sales, customer acquisition, and/or customer retention.
• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.
• Demonstrated positive, results-oriented attitude, including in times of uncertainty and change.
• Superior ability to approach people and converse effectively regarding online education.
• Demonstrated success in a sales/outcome-focused role.
• Consultative recruitment communication style.
• Demonstrated ability to guide adult and working-professional learners.
• Comfortable in interpreting technical degree pathways.
• Demonstrated ability to manage high-volume prospect pipelines.
• Experience supporting persistence in online learners.
• Initiative in building new processes where infrastructure is emerging.
• Ability to collaborate across decentralized academic units.
• Ability and willingness to work evenings or weekends as necessary.

Nice To Haves

• Master’s degree preferred in Higher Education Administration, Engineering-related field, Communications or related field or master’s degree in progress with commensurate relevant professional experience.

Responsibilities

• Assist the Director of Online Programs with implementing enrollment growth initiatives.
• Support development of scalable lead-nurturing workflows.
• Help evaluate enrollment funnel performance and recommend improvements.
• Contribute to planning infrastructure supporting future online program launches.
• Assist with market-responsive recruitment strategies aligned with workforce demand.
• Provide feedback from prospective student interactions to inform program development decisions.
• Support cross-campus coordination with Graduate Admissions, WVU Online, and college leadership.
• Serve as a primary recruiter for Statler College online academic programs.
• Provide high-touch engagement with prospective students from inquiry through matriculation using phone, email, virtual meetings, and CRM-based communication workflows.
• Support development and execution of recruitment plans aligned with enrollment targets for online graduate programs.
• Assist in building recruitment pipelines for anticipated online undergraduate offerings.
• Conduct individualized consultations with prospective students to evaluate program fit and readiness.
• Track and analyze recruitment metrics and recommend strategy adjustments.
• Support digital lead nurturing campaigns in collaboration with marketing partners.
• Represent Statler College online programs at virtual recruitment events, employer partnerships, webinars, and professional conferences as appropriate.
• Identify enrollment barriers and recommend improvements to admissions and onboarding workflows.
• Maintain accurate documentation in CRMs (i.e., Slate, Banner) of recruitment activity and student engagement.
• Represent Statler College in the monthly cross-college meeting of Online Program Contacts.
• Provide transition advising support to newly admitted online students prior to first-term enrollment.
• Assist students in understanding degree pathways, policies, timelines, and expectations specific to online engineering programs.
• Monitor student engagement during early program progression to support retention.
• Connect students with institutional resources, including tutoring, career services, technical support, and graduate student services.
• Assist with interpreting curriculum pathways and progression milestones.
• Support onboarding programming for new online students.
• Maintain advising documentation consistent with university policies and FERPA requirements.
• Collaborate with program coordinators and faculty to escalate student concerns when appropriate.

Benefits

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year or more based on years of service (employee leave)
• 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6%25 employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s.
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees