Choices Service Coordinator

Charis Hearts•Knoxville, TN

About The Position

Charis Hearts is seeking a dependable, organized Recruiter / Service Coordinator for its established TennCare CHOICES Medicaid team. The role combines ongoing, high-volume caregiver recruitment with weekly service coordination responsibilities. Caregiver recruitment is a primary focus, driven by new member referrals, existing service commitments, and changing coverage needs. The position works proactively with local leadership, HR, and team members while maintaining accurate records and dependable follow-through. TennCare CHOICES experience is strongly preferred but not required.

Requirements

At least one year of professional experience in service coordination and/or recruiting.
Ability and willingness to perform both caregiver recruitment and weekly service coordination responsibilities.
Strong organizational, documentation, communication, and problem-solving skills.
Reliability, accountability, teamwork, and ability to handle competing priorities.
Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, and Teams.
Ability to learn and effectively use company-specific software and digital systems.
Strong general computer skills, including email, electronic documentation, data entry, file management, and web-based applications.

Nice To Haves

Direct experience with Tennessee TennCare CHOICES Medicaid.
Experience with both caregiver recruiting and home care service coordination.
Knowledge of Medicaid home- and community-based services, managed care organizations, and service authorizations.
Experience with AxisCare or comparable home care scheduling and agency management platforms.
Experience with Indeed, applicant tracking systems, or other recruitment management platforms.

Responsibilities

Continuously source, screen, interview, and follow up with caregivers to meet new- and existing-member staffing needs.
Build and maintain an active caregiver pipeline across service areas, prioritizing urgent coverage and anticipated referral needs.
Coordinate with HR on hiring and onboarding progress; document applicant communications, interview outcomes, follow-up, and hiring status.
Communicate recruiting activity, staffing gaps, and candidate availability to Kendra and the coordination team.
Perform weekly service coordination, including caregiver scheduling, assignment follow-up, and coverage coordination.
Communicate with members, caregivers, families, and relevant service partners to support dependable authorized services.
Respond to callouts, scheduling changes, and service interruptions, coordinating timely solutions with leadership.
Maintain accurate scheduling, service records, member-related documentation, and timely operational updates.
Collaborate with local leadership, Service Coordinators, and HR to anticipate staffing needs and align recruiting with service operations.
Maintain detailed, accurate, and timely recruiting and coordination records in required systems.
Manage multiple urgent priorities with sound judgment, reliable attendance, initiative, and consistent follow-through.