CHOICES Care Coordinator- Memphis, TN Area

BlueCross BlueShield of Tennessee • Memphis, TN

5d • Onsite

About The Position

The CHOICES Care Coordinator helps members achieve personal health and wellness goals and supports their safety at home or in a community setting. The role includes traveling to members’ homes for visits and managing requests and demands from internal and external stakeholders. The position is suited to someone who is self-motivated, flexible, effective at prioritizing, and able to thrive in a fast-paced environment while improving the quality of life for diverse community members.

The coordinator partners with members and families to identify supports and services that advance members’ personal goals for health, employment, and independent or community living. Working with clinical and social support colleagues, the coordinator assesses members’ needs and situations, determines appropriate home- and community-based services, and confirms that services are being provided and needs are being met.

The stated schedule is 8:00 a.m.–5:00 p.m. EST, with no on-call duty. With management approval, employees may be eligible to work a compressed work week after one year. The role requires residence in Shelby County, Tennessee. A valid driver’s license is required; field coordinators must have a TB skin test. Various immunizations and/or associated medical tests may also be required. Employees who routinely drive for company business are enrolled in the BCBST Driver Safety Program and must comply with its requirements. Employees must remain in the role for 24 months before becoming eligible to post for other internal positions. A digital literacy assessment is required.

Requirements

• At least 2 years of clinical experience is listed in the Job Qualifications section; the introductory qualifications section lists 3 years of experience in a clinical setting.
• Be a registered nurse with an active Tennessee license, or hold a license in the state of residence if that state participates in the Nurse Licensure Compact Act; alternatively, have a Master’s in Social Work and an active unrestricted license (LCSW, LMSW, or LAPSW).
• Live in Shelby County, Tennessee.
• Have a valid driver’s license.
• Have basic PC skills, including Microsoft Office and email.
• Demonstrate effective time management skills.
• Have excellent oral and written communication skills.
• Have strong interpersonal and organizational skills.
• Have exceptional customer service skills.
• Complete a digital literacy assessment.
• Field coordinators must have a TB skin test.
• Various immunizations and/or associated medical tests may be required.
• Employees who routinely operate a company-owned, personal, or rental vehicle for company business must comply with the BCBST Driver Safety Program, including maintaining a valid driver’s license, meeting applicable auto insurance requirements, and maintaining an acceptable motor vehicle record.
• Remain in the role for 24 months before becoming eligible to post for other internal positions.

Responsibilities

• Partner with members and families to identify supports and direct services that meet personal goals for health, employment, and independent or community living.
• Collaborate with clinical and social support colleagues to address each member’s physical, behavioral health, and long-term service needs.
• Conduct thorough, objective face-to-face visits and assess members’ physical, behavioral, functional, psychosocial, financial, employment, and independent-living status and needs.
• Use authorization criteria to determine appropriate home- and community-based services and confirm services are provided and members’ needs are met.
• Travel to members’ homes for visits.
• For routine company-business driving, adhere to the BCBST Driver Safety Program, including driver’s license, insurance, and motor vehicle record requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level