Parks & Recreation Department - Recreation Specialist (Part-Time)

County of El Paso•Tx 79915, TX

1d•Onsite

About The Position

The Recreation Specialist, under general direction, assists in the coordination of activities and facilities. This position is responsible for coordinating client requirements, communicating effectively with the coordinator to ensure event needs and customer and client satisfaction of the highest standard, to include day-to-day cashiering duties, and answering customer questions and providing information on procedures and policies. This is a part-time position eligible for County benefits.

Requirements

A high school diploma or equivalent.
Courses in customer service desired.
A minimum of one (1) year experience scheduling, setting up and taking down events.
One (1) year experience in cashiering, or similar office experience.
Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
Must have or obtain by date of hire a valid driver's license applicable to job responsibilities, with a driving record acceptable to the County of El Paso.
In order to access into the County’s network and systems, a personal smart device is required by the hire start date.
Knowledge of County personnel policies and procedures.
Knowledge of office operations.
Knowledge of first aid.
Knowledge of inventory techniques.
Knowledge of cleaning equipment and chemicals.
Knowledge of maintaining equipment and cleaning materials.
Knowledge of the principles and practices of effective customer service.
Knowledge of Principles and practices of modern office administration.
Knowledge of English usage, grammar, punctuation and spelling.
Knowledge of techniques for effective interpersonal communications.
Knowledge of methods and computer equipment to include Windows and Microsoft based products.
Ability to learn the organization, procedures and operating details of the county department to which assigned.
Ability to be tactful and diplomatic in handling informational matters and dealing with the public.
Ability to perform data entry.
Ability to understand and carry out both oral and written directions.
Ability to perform simple mathematical calculations.
Ability to prepare clear and concise reports.
Ability to be able to execute work both independently and as a team member.
Ability to utilize cleaning chemicals applying safety standards to prevent hazards.
Ability to work expeditiously and accurately under pressure.
Ability to operate personal computer using standard office operating software and general office equipment.
Ability to use excel spreadsheets.
Ability to communicate effectively both orally and in writing.
Ability to be dependable.
Ability to establish and maintain cooperative and effective relationships with those contacted during the course of work.
Pass a Criminal Background Check.
Demonstrate regular and reliable attendance.
Work well with others and participate fully in a team oriented environment.
Interface with other employees and customers in a courteous and respectful manner.
Maintain strict confidentiality.
Project positive support of their department and all county organizations at all times.
Maintain and enhance the County’s commitment to customer service excellence.

Nice To Haves

Bilingual (English-Spanish) preferred.

Responsibilities

Assists with venues in which events will be held (internal and external) and are set up in a timely manner with the correct furniture, equipment, as stipulated by clients.
Handles customer service in a professional and effective manner; deals with unruly individuals and refuses admittance to persons without the appropriate tickets or passes; may call security if necessary.
Greets customers entering the establishment in a friendly manner.
Assists with equipment, including audio visual, tables and chairs, lights and other fixtures and fittings are correctly positioned, in good working order, and in a clean and well-maintained condition.
Ensures clients are greeted and briefed in a friendly, professional manner and that clients are supported throughout their event including attention to changing or last-minute requirements.
Sets-up and tears down of events: tasks may include cones, barricade, signage, tents, tables, chairs, staging.
Delivers services to customers and client’s satisfaction.
Receives and reports feedback from customers and clients to manager and actively make efforts to address any issues, seeking to identify continuous improvement opportunities wherever possible.
Communicates where applicable by way of email and telephone with customers for the purpose of ensuring timely completion of project requests.
Ensures that all product and equipment is stored and used in a safe and secure manner and that inventories are checked on regular intervals as agreed and directed.
Inspects equipment on a regular basis, advising on maintenance and repair to ensure service continuity to agreed standards.
Ensures policies and procedures are followed.
Responds to inquiries and complaints from the general public; relays information on procedures or policies; maintains order and ensures adherence to safety rules.
Creates/updates signs alerting patrons of policies and procedures.
Investigates workplace hazards and ensures corrective actions are reported.
Ensures areas of responsibility comply with injury management policies and procedures.
Provides input on reports of operational achievements and activities as required.
Meets with management to identify and resolve problems.
Assists the public with inquiries and handles difficult customers and non-routine problems.
Maintains work area to ensure it remains clean and orderly; sweeps, cleans, picks up trash.
Maintains restrooms in a clean and sanitary manner.
Performs data entry, carries out mail runs, assists with inventory, and opens or closes the establishment.
Attends and participates in meetings, training and information sessions.
Stays abreast of new trends and innovations in the field.
Substitutes, if assigned, for immediate supervisor or coworkers during temporary absences by performing delegated duties sufficient to maintain continuity of normal operations.
Commits self to providing excellent customer service and demonstrate commitment through cooperative team and individual efforts.
Creates a high-quality work culture through participation in and emphasis on training and mentoring to develop leadership, management, and technical skills in self and all employees, including safety related training and skills.
Performs such other related duties as may be assigned.
Drives to other locations within the County.
May work weekends and holidays.
As members of the County of El Paso Emergency Response System, all El Paso County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to train on emergency response and/or perform certain emergency services at the direction of their supervisor.