hour)

HAYWARD AREA RECREATION & PARK DISTRICT•Hayward, CA

23d•$22 - $29

About The Position

Do you believe exceptional customer service can make someone’s entire day better? If you’re energized by connecting people to opportunities, solving problems with patience and care, and serving a diverse community — we’d love to meet you. The Hayward Area Recreation and Park District (H.A.R.D.) is seeking multiple Recreation Specialist II professionals to join our Customer Service Team. In this role, you’ll be the welcoming voice and face of our District — helping residents access parks, programs, and services that enrich their lives. About H.A.R.D. H.A.R.D. is an independent special use district serving over 309,000 residents across a 100-square-mile area that includes the City of Hayward and the unincorporated communities of Castro Valley, San Lorenzo, Ashland, Cherryland, Fairview, and Hayward Acres. We proudly operate over 135 parks and facilities, providing programs and spaces that promote health, wellness, learning, and fun. Our mission is simple but powerful: to enrich the quality of life for our community. And our Customer Service Team plays a vital role in making that mission happen every single day. POSITION SUMMARY Under direction, performs difficult, complex and specialized recreation program work; oversees recreational programs for specific age groups and interests; develops recreation program/course content; conducts classes and trains subordinates within a specialized service area including, but not limited to: officiating; Class B driving; unique instructional classes or workshops; security; special projects, and/or graphic design; performs special project and graphic design work; and performs related work as required. DISTINGUISHING CHARACTERISTICS This is a highly specialized class that is separate from the Program Aide class. Incumbents in this class typically perform complex and difficult work within one or more specific program areas.

Requirements

A genuine passion for helping others
Strong organizational skills and attention to detail
The ability to multitask and pivot smoothly throughout the day
Confidence working independently and collaboratively
Prior experience in customer service and/or clerical support
Ability and Skill to: Plan, organize and implement recreational programs and activities in the area of specialty, based on District rules, regulations, policies and procedures
Serve as a lead worker over subordinate staff and volunteers who are providing recreational program services; arrange staffing schedules; provide training as needed; organize and direct work assignments; monitor performance
Instruct adults, children and families in a highly specialized program area
Monitor program and participant compliance with District regulations and policies
Prioritize work assignments, meet deadlines and work effectively under pressure and with frequent interruptions; respond appropriately in an emergency situation
Understand and carry out oral and written instructions
Maintain discipline among program participants and observe safety precautions
Communicate effectively with a wide range of people
Make arithmetic calculations with speed and accuracy; prepare narrative and statistical reports
Respond appropriately to changing situation
Use computer hardware and software, including standard word processing, spreadsheet, calendar, email and internet software
Maintain the confidentiality of participant, parent and staff information
Maintain cooperative relationships with those contacted in the course of the work
Knowledge of: Principles and practices of course development and planning
Principles and practices related to assigned specialized program area(s)
Principles and practices of leadership and supervision
Principles and practices of public relations and complaint resolution
Policies, rules and regulations related to assigned activities
Education/Experience/Training: At least two (2) years of recent full-time paid experience (or the part-time equivalent), providing highly specialized recreational services to youth or adults in the area of assignment
Must have current certification of First Aid, CPR and AED and must maintain certifications thereafter as a condition of continued employment
Specific areas of required expertise may vary, depending upon program specialty. Depending upon the area of assignment, a current certificate, credential or license in the specialty field may be required, or applicants may be required to demonstrate competence in the specialty field prior to appointment
Any equivalent combination of experience, training and/or education that provided the required knowledge, skills and abilities of the class is also acceptable
Special Requirements: Must possess and maintain a valid California driver’s license
If 18 years of age or older, must pass a fingerprint and/or background clearance prior to employment

Nice To Haves

Bilingual proficiency in English and Spanish (highly desired) — the ability to clearly speak and write in both languages is a tremendous asset in serving our diverse community

Responsibilities

Deliver warm, professional, solution-focused customer service to instructors, volunteers, and community members
Serve as a knowledgeable resource for programs, permits, registrations, and District services
Manage daily clerical operations with accuracy and attention to detail
Collect and maintain data and statistics for reporting purposes
Respond thoughtfully and efficiently to inquiries from outside agencies and the public
Balance multiple priorities while maintaining composure and professionalism
Plans, organizes and conducts classes in specialty fields for groups of various ages and interests; develops course content and designs course materials
Serves as a subject matter expert and trains subordinates within a specialty field
Stimulates interest and appreciation for the specialty field
Maintains and operates specialized equipment; procures supplies for classes
Provides technical guidance to students by demonstrating methods and conducting training in an area of specialty
Maintains control of classes or groups
Addresses participant complaints; communicates with parents and/or participants regarding the complaint; takes action to resolve the complaint based on policy and procedure and within limits of authority
Maintains records of participation and collects participant fees
Implements and monitors District procedures regarding the safety of participants
Performs administrative duties such as attending/ staff meetings, preparing reports, and monitoring expenditures; administers program budgets and contracts
At all times, demonstrates cooperative behavior with colleagues, supervisors and the public
Performs other duties as assigned