Recreation Member Service Representative II

City of Boulder • Boulder, CO

1d • $18 - $25 • Onsite

About The Position

This is a part-time hourly position with the City of Boulder, requiring approximately 15 scheduled weekly hours. The role involves providing exceptional customer service at city recreation facilities, handling cash transactions, and operating the registration system for programs and services. The position may also involve substituting for higher-level Member Service Representatives. The job description emphasizes excellent customer service, effective communication, and efficient operation of the registration and Point of Sale systems.

Requirements

• Able to understand and troubleshoot accounting transactions in the registration system.
• Ability to demonstrate excellent interpersonal skills, including the ability to establish and maintain effective working relationships with diverse people in an organizational context.
• Ability, interest, and desire to provide excellent customer service in person and on the telephone.
• Ability and willingness to work a flexible schedule including weekends and evenings.
• Knowledge of cash handling.
• Have and maintain acceptable background information, including criminal conviction history.
• High School diploma or equivalent.
• One (1) year of customer service, receptionist and/or cash handling experience.
• Current First Aid/AED and CPR certifications within 90 days of hire.

Nice To Haves

• Experience working for a public or private recreation facility.
• Experience with the Active registration system.
• Experience with Microsoft Office.
• Bilingual in English and Spanish (Conversational level in Spanish).

Responsibilities

• Provides excellent customer service to patrons of the recreation facilities.
• Interacts with customers by greeting patrons, answering phones, providing information about services and programs, checking in patrons, and checking out equipment.
• Communicates effectively in person and over the phone to market and promote Parks and Recreation Programs and services, which may include giving tours and preparing flyers.
• Operates the registration system, including Point of Sale, Membership/Pass Validation, Facility Reservation and Program Registration.
• Registers participants for activities and maintains course waitlists.
• Assists patrons with rentals of the facility, including birthday parties, meetings and special events.
• Performs cash handling in accordance with City and Department policies and internal controls, and accurately balances cash drawer and provides accurate change.
• Resolves customer concerns, incidents, and program issues as they occur.
• Completes accident and incident reports as necessary.
• Reports facility issues and monitors the facility by periodic building walk-throughs.
• Opens and closes the facilities at which they work.
• Provides direction and assistance to other front desk employees.
• Provides general direction to custodial staff as needed on a daily basis.

Benefits

• Benefit Eligibility Group: Confirm with the Hiring Manager Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED