Member Service Representative II

Members 1st Federal Credit Union•Lower Paxton Township, PA

1d•Onsite

About The Position

The Member Service Representative II supports all aspects of branch operations by providing high levels of member satisfaction and assisting with branch growth of deposits, loans, and service ratio. The role will assist members in establishing and answering questions around new accounts, lending, account maintenance/review and support services. The Member Service Representative II will ensure compliance and credit union standards, as well as supporting internal branch growth and service by executing lobby engagement. In addition, the role will ensure compliance through the adherence of all credit union policies/procedures. The role will demonstrate and foster a consultative sales culture with members and staff by influencing, educating, and connecting branch associates, partners, and members to technology and self-service options. The Member Service Representative II may be asked to take on leadership responsibilities in the branch when a Branch Manager or Assistant Branch Manager is not present. This position may provide coverage, as needed for other departments and/or functions that are within the scope of this position.

Requirements

Excellent communication and interpersonal skills
Attention to detail and accuracy
Thorough knowledge of credit union products, services, policies and procedures
Cash handling skills
Strong ability to successfully recognize and offer sales opportunities
Advanced analytical and problem-solving skills
Advanced organizational and time management skills
Ability to lead, take charge and offer opinions and direction
Familiarity with PCs and applicable software
Effective knowledge
Accountability and self-management
Teamwork and leadership
Communication
Innovation and problem-solving
Ability to communicate effectively in English, both orally and in writing
Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
Ability to sit for extended time periods
Sufficient manual skill for operation of PC keyboard and other standard office equipment
Ability to travel, including occasional overnight travel
Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects
1-3 years of related experience
General and business knowledge equivalent to a high school diploma

Responsibilities

Supports all aspects of branch operations by providing high levels of member satisfaction and assisting with branch growth of deposits, loans, and service ratio.
Assists members in establishing and answering questions around new accounts, lending, account maintenance/review and support services.
Ensures compliance and credit union standards, as well as supporting internal branch growth and service by executing lobby engagement.
Ensures compliance through the adherence of all credit union policies/procedures.
Demonstrates and fosters a consultative sales culture with members and staff by influencing, educating, and connecting branch associates, partners, and members to technology and self-service options.
May be asked to take on leadership responsibilities in the branch when a Branch Manager or Assistant Branch Manager is not present.
May provide coverage, as needed for other departments and/or functions that are within the scope of this position.