Member Service Representative II
About The Position
At Conexus, we are focused on supporting our members with their needs of today, while also helping them pursue their goals for the future. It’s more than conducting a banking transaction, it’s about providing insightful content, tools, expert advice, and a full suite of products to inspire confidence in their financial decision-making. We prioritize performance excellence, and our employees champion each member’s success, ultimately contributing to a thriving province. We are curious, courageous, confident and committed. Our values ensure we consistently deliver outstanding member experiences. As employees, we are more than just individuals who come to work each day, each role is a vital part of Conexus. As of January 1, 2026, Conexus, Cornerstone, and Synergy credit unions have merged into one provincial credit union serving over 200,000 members in 57 branches across 50 Saskatchewan communities. We acknowledge that our Conexus offices and facilities are located on Treaty 2, 4, 5, 6, 8 and 10 lands. These are the traditional lands of the Cree, Dakota, Dene, Lakota, Nakota and Saulteaux peoples, as well as the homeland of the Métis. We’re looking for a motivated team player who is member service focused to come on board as a temporary full-time Member Services Representative II (MSR II) at our Tisdale Branch for up to 18 months. As the first point of contact for members, you will provide everyday banking services and products to meet members’ immediate needs.
Requirements
- High School Diploma
- A minimum of one year of financial industry experience
- Experience in providing customer service
- Experience in handling cash
Nice To Haves
- Prior sales experience is considered an asset
Responsibilities
- Proactively identifying and responding to members’ needs to improve their financial well-being and build rapport
- Providing a variety of services related to the promotion and sales of cash and non-cash financial services, solutions and alternatives such as opening up memberships and deposit accounts, including terms, RRSP’s and TFSA’s
- Promoting and offering credit union products and services and, when appropriate referring members to Financial Service Advisors to further develop relationships
- Following internal policies, procedures and processes; all the while maintaining confidentiality
- Identifying suspicious transactions or interactions and responding appropriately
Benefits
- Generous vacation benefits, giving you time to spend on what’s most important to you
- Competitive benefit package options, covering all aspects of personal wellness
- Pension matching to support you towards retirement.
- Preferred rates for all your banking needs, helping to make life more affordable.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
